Summary
Overview
Work History
Skills
Timeline
Generic

Roderick Rutledge

Boise

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Technical Records Specialist II

Idaho State Tax Commission
12.2023 - Current
  • Took on a primary role in the development and implementation of procedures and best practices for the unit
  • Provide training and guidance to staff on old and new techniques and systems
  • Performed data analysis and quality checks to ensure accuracy, completeness, and consistency of unit work
  • Conducted regular quality checks on mail processing and recordkeeping to identify and address any issues or discrepancies promptly
  • Actively sought feedback from staff regarding unit processes and management practices in order to improve processes and unit morale
  • Maintained a positive work relationship with all staff, especially during times of higher pressure and scrutiny
  • Served as a point of contact for internal and external customer service issues and identified solutions to satisfy responsibilities to taxpayers while ensuring customer satisfaction
  • Seized opportunities to manage projects within the unit's purview

Technical Records Specialist I

Idaho State Tax Commission
10.2021 - 12.2023
  • Demonstrated proficiency in all department responsibilities and tasks
  • Volunteered to take on additional projects beyond the scope of normal duties including Subcode and 2D testing, participating in the 2023 Employee Engagement team, and consequently volunteering to be the primary author of the weekly communication email
  • Drafted and implemented new headers for handling Kilowatt Hour returns to simplify and expedite their processing
  • Created a new Records Log to provide quick access to the current status of stored records and to compile quantifiable data for future projections
  • Proactively began the mailroom redesign to clarify mail sorting and ease the training of new mailroom staff
  • Built and maintained a positive rapport with all contacts established within the Tax Commission
  • Regularly advised peers and provided clarifications regarding their assigned tasks
  • Drafted a glossary of terms, list of acronyms, mail sorting tips, and a schematic diagram to create a baseline understanding of the functions of the PRIM department, which were provided to new hires upon their request

Third Party Help Desk Coordinator

Albertsons Companies
12.2020 - 05.2021
  • Reviewed and verified prescription details, patient information, and insurance coverage to expedite claims processing
  • Efficiently handled high volume of inbound calls, providing personalized assistance and resolving inquiries in a timely manner
  • Consistently met and exceeded metrics such as call volume, average handle time, and average down time between calls
  • Collaborated with team members to share best practices and strategies for improving overall performance

Senior Pharmacy Technician

Walgreens
10.2015 - 07.2020
  • Over four years of experience in pharmacy operations, including medication dispensing, inventory management, and insurance claim processing
  • Trained and mentored new pharmacy technicians on best practices, policies, and procedures to ensure efficient workflow and excellent customer service
  • Regularly updated and maintained accurate patient records to ensure accuracy in filling prescriptions and maximize customer service
  • Managed complex and detailed communication across multiple parties to fulfill customer requests
  • Concurrently tracked and resolved multiple patient requests and insurance problems on a daily basis

Skills

  • Excellent written and oral communication skills
  • Accurate prioritization and evaluation of assigned tasks
  • Able to thrive in high intensity environments
  • High personal standards regarding tasks and deliverables
  • Great sense of humor
  • Records management

Timeline

Technical Records Specialist II

Idaho State Tax Commission
12.2023 - Current

Technical Records Specialist I

Idaho State Tax Commission
10.2021 - 12.2023

Third Party Help Desk Coordinator

Albertsons Companies
12.2020 - 05.2021

Senior Pharmacy Technician

Walgreens
10.2015 - 07.2020

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Roderick Rutledge