Roderick Sawyer
EviCore Healthcare Formerly Care Core National
Beaufort,South Carolina
14
years of professional experience
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
QA Manual Tester
12 Years 7 Months- Boosted customer satisfaction by promptly addressing and resolving reported issues through thorough testing and effective communication.
- Built automated test scripts to handle repetitive software testing work.
- Promoted collaboration between QA and development teams by actively participating in daily stand-ups, sprint planning meetings, and retrospectives.
- Documented testing procedures for developers and future testing use.
- Collaborated with the PMO team for testing and release management to achieve high-quality production of tickets.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Collaborated with developers to swiftly identify, reproduce, and resolve critical bugs, ensuring timely delivery of high-quality products.
- Kept scripts and test cases updated with current requirements.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
Patient Intake Representative
1 Year 3 Months- Facilitated smooth communication between patients, healthcare providers, and insurance companies, ensuring timely processing of claims.
- Conducted regular audits of patient records for accuracy and completeness, addressing any discrepancies immediately.
- Assisted in the development of staff training materials focused on enhancing patient intake procedures and overall customer service skills.
- Trained new Patient Intake Representatives on best practices regarding documentation requirements, effective communication techniques, and conflict resolution strategies for handling difficult situations with grace under pressure.
- Studied and researched various medical terms as well as software and coding systems.
- Served as a valuable resource for both patients and colleagues alike regarding policy updates, procedure changes, and other pertinent information to maintain a high level of service consistency.
- Upheld HIPAA regulations and standards for protecting patient information.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations at all times.
Education
Bachelor of Science - Information Technology
- summa cum laude graduate
High School Diploma
- 3.0 GPA
Skills
Penetration Testing
Requirements Analysis
Test environment setup
Software Defect Documentation
Continuous-Integration Testing
System Testing
Data Analysis
Test Data Management
Manual Testing
Test Plans and Test Methodologies
Customer Service
Teamwork and Positive Attitude
Scenarios and Use Cases
Collaborative Team Player
User Acceptance Testing
Test script review
Regression Testing
Load testing
Timeline
QA Manual Tester
EviCore Healthcare Formerly Care Core National
12.2013 - CurrentRead More
Patient Intake Representative
EviCore Healthcare Formerly Care Core National
09.2012 - 12.2013Read More
New Bern High School
High School Diploma
Read More
University of Arizona Global Campus
Bachelor of Science from Information Technology
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