RODERICK STEVENS JR
STONECREST
Summary
Store Director with extensive expertise in sales and store performance, adept at leading diverse teams to achieve financial goals. Skilled in team leadership, financial analysis, and operational strategy, consistently ensuring customer satisfaction and inventory control. Proven track record of implementing effective sales initiatives and maintaining high standards across all business operations. Multi-store experience in restoring better culture and presence in community and market with sales, staffing and leadership. Grand opening and close out liquidation experience. Great warehouse leadership, knowledge and Inventory control, shipping & receiving management.
Overview
6
6
years of professional experience
Work History
Store Director
American Freight
06.2019 - 09.2025
- Driving Sales and Store Performance:
- Role model behaviors for all members of their assigned District Team. Owns and promotes our Code of Conduct, and established standards, and is responsible for developing and maintaining American Freight cultural values across all team members.
- Responsible for hiring, training, and developing a highly productive and diverse team of managers and associates.
- Leads the store to ensure the achievement of financial goals that include but are not limited to revenue, margin, expense, cost recovery, customer satisfaction, and inventory shrinkage.
- Directly oversee all sales related initiatives including implementation of the defined selling process, achievement of sales targets, financing targets, protection plan targets, and other miscellaneous income opportunities within the store.
- Oversees and manages the Operations Manager, to ensure all business operations meet standards and expectations. This includes, but is not limited to warehouse operations, delivery operations, inventory management, and execution of daily tasks and activities assigned to the store location.
- Ensures the execution of all Retail Non-Negotiable Standards. This includes but is not limited to staffing standards, brand standards, presentation/signing standards, selling processes, inventory management processes, and others as defined.
- Manages the overall customer experience, including the in-store experience, response to online customer reviews, resolution of customer complaints, and other customer issues as they arise.
- Partners with the District Manager to address business opportunities within the store.
- Managerial:
- Hire and maintains an active and productive sales force and works with the Operations Manager to ensure the store is staffed to standard with a productive warehouse team and delivery team. Selects, coaches, and develops a diverse high-performance team.
- Manages all in-store Human Resources processes including staffing, training, and reporting performance/behavioral issues; assists in action plans to improve performance promptly. Partners with Corporate HR as needed.
- Administrative:
- Enforces and adheres to scheduling policies that keep the store properly staffed.
- Ensure store presentation standards and brand standards are maintained.
- Provides a safe working environment for both associates and customers by adhering to company shrink and safety standards.
- Ensure that the store operates in full compliance with applicable laws, regulations, and company ethics policies.
- Works with the Operations Manager to ensure that receiving paperwork and other inventory documentation is maintained within established guidelines and deadlines. This includes but is not limited to Entering trucks and confirming pickup/delivery dates.
- Ensure integrity of the receiving process and reverse flow process
- Always maintains inventory accuracy and with inventory scans; manages online order fulfillment process.
- Manages opening and closing procedures, including taking cash deposits to the bank.
- Manages all other store operations, pricing, and inventory management processes.
- Assumes other District leadership responsibilities, such as mentoring/subject matter expert, etc.
- (Additional Experience: Grand Opening and liquidation close out experience).
Education
Communications And Computer Science
Borough of Manhattan Community College
New York, NYSkills
- Team Leadership (Expert), Financial Analysis (Expert), Inventory Control (Expert), Customer Engagement (Expert), Performance Metrics, Conflict Resolution, Operational Strategy
Timeline
Store Director
American Freight
06.2019 - 09.2025
Communications And Computer Science
Borough of Manhattan Community College