RODERICK T. ALEXANDER

• Contact residential prospects by telephone to solicit sales and qualify leads.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Handled high call volumes efficiently without sacrificing quality of interaction.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Qualify leads and schedule in-home consultations for our outside sales team.
• Utilize call flow scripts to engage, excite and educate homeowners.
• Overcome objections.
• Maintain a positive, can-do attitude in the face of rejection.
• Reach and exceed weekly and monthly goals.
• Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.

• Worked productively in fast-moving work environment to process large volumes of claims.
• Followed up with customers on unresolved issues.
• Provided detail information on each claim handled from start to finish.
• Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
• Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
• Developed strong relationships with clients, facilitating trust and open communication during the claims process.
• Entered details such as payments, account information and call logs into computer system.
• Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.

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