Roderick Watkins
IL
Summary
Adaptable recent college graduate with a Bachelor of Science (B.S.) in Business Administration with a Marketing concentration with 5+ years of work experience. Aiming to leverage academic experience and a proven knowledge of customer communications, order processing, and workflow planning to successfully fill a necessary role at your company. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring my years of relevant work experience to your team.
Overview
12
12
years of professional experience
Work History
Patient Services Representative
Shirley Ryan Ability Lab
11.2021 - 06.2024
- Provide excellent customer service to the patients as they check in
- Respond to emails from clinicians and other people within the organization in a timely manner
- Pull orders from Epic and scan them into Cerner
- Utilizing Microsoft Excel, Word, and Teams proficiently
- Take payments from patients from coming in for Physical/ Occupational Therapy and the Physician appointments
- Scan documents that patients have completed like the 'Medical Intake Form, Consent Forms, Medication List, and Procedure Documentation'
- Call patients to ensure that they come with the correct documents and items when they come in a register for their appointment
- Help the clinicians schedule and reschedule appointments, check in patients, register patients, run insurance as needed
- Utilize Cerner to maintain a balanced throw within the clinic
- Create X-ray encounters for the Radiologists and check the patient in as well
- Used Epic Software to schedule appointments.
Store Shopper
AMAZON
11.2019 - 03.2021
- Prepared grocery orders for customers in a timely manner
- Maintained a clean workplace
- Examined product quality in the selection process
Sortation Associate
AMAZON
07.2019 - 09.2019
- Moved pallets and packing material to designated vacant storage areas for operational safety
- Maintained high-level work standard achieving high accuracy sorting and processing
- Prepared packages to be picked up & distribute
Receptionist/Office Assistant
Mercy Hospital and Medical Center
11.2016 - 06.2018
- Used the computer to access information upon request
- Answered telephones
- Often moved and transported supplies
Customer Service Associate
WALGREENS
08.2012 - 10.2016
- Developed and actualized customer service initiatives to decrease wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Managed inventory counts, both in the electronic system & through stocking
- Made deliveries from the pharmacy department to elderly resident residing nearby
- Occasional clerical & office duties
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Informed customers about special promotions and provided detailed information for various products
- Cashiering & money handling duties
- Recommended products to customers, thoroughly explaining details
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
Bachelor of Science (B.S.) - Business Administration, Marketing Concentration
CHICAGO STATE UNIVERSITY
Chicago, IL08.2021
Skills
- Math
- Strategic Planning
- Marketing
- Social Media Management
- Etiquette
- Scheduling
- Account Management
- Microsoft Office
- Clerical Experience
- Cerner
- Epic
- Salesforce
- Insurance Verification
- Medical Scheduling
- Customer service
- Data management
- Medical records
- Typing
- Cash handling
- Accounting
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Services Representative
Shirley Ryan Ability Lab
11.2021 - 06.2024
Store Shopper
AMAZON
11.2019 - 03.2021
Sortation Associate
AMAZON
07.2019 - 09.2019
Receptionist/Office Assistant
Mercy Hospital and Medical Center
11.2016 - 06.2018
Customer Service Associate
WALGREENS
08.2012 - 10.2016
Bachelor of Science (B.S.) - Business Administration, Marketing Concentration
CHICAGO STATE UNIVERSITY
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