Roderick White
Morrisville,NC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Supervisor
Environmental Service Systems
01.2023 - Current
- Scheduling and coordinating staff, performing specialized services to ensure all areas and equipment are clean, and communicating with other departments.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor/ Day Porter
Jan Pro
06.2000 - 12.2022
- Scheduling and coordinating staff, performing specialized services to ensure all areas and equipment are clean, and communicating with other departments.
Remanufacturing Robotic Specialist
Intuitive Surgical
05.2022 - 09.2022
- Subject Matter Expert responsible for handling the day-to-day inspection of Robotic parts to Completing necessary Identity and replace parts according to authorizations according to standard operating procedures (SOP's) Maintained records in accordance with applicable standards and regulations for programs/promotions Followed program guidelines according to robotic policy and procedures Maintained a high level of ethical conduct with strict adherence to confidentiality and privacy
Reimbursement Specialist
TrialCard LLC
09.2019 - 05.2020
- Subject Matter Expert responsible for handling the day-to-day activities of benefit investigations, prior authorizations and appeals support Completed medical and pharmacy benefit investigations Identified, edited, and facilitated the submission of required documentation for prior authorizations according to standard operating procedures (SOP's) Maintained records in accordance with applicable standards and regulations for programs/promotions Determined benefits and coordinated with patient services as a healthcare advocate Followed program guidelines and escalated complex cases according to program policy and procedures Maintained a high level of ethical conduct with strict adherence to confidentiality and privacy
Customer Care Specialist
Versatera Network Services
08.2017 - 09.2019
- Analyzed, tested, and evaluated network systems with other engineers, analyst, programmers, technicians, scientists and top-level managers for performance issues on all data communications systems
- (LAN, WAN, Internet and intranet) Modified existing software to meet specific needs
- Developed and wrote procedures for installation of hardware and software Installed Cisco switches with Fiber connectors Maintained, the peripherals - printers that are connected to the network
- Identified areas of operation that required upgrades Implemented surveys to determine present and future user needs.
HR Assistant/FCS/ Financial/CSR Associate III- (Multi Prod)
FIDELITY INVESTMENTS
09.2005 - 08.2016
- Supervised Fidelity's End-to-End business process life cycle management programs
- Assisted Technical Development division of IBM, Bank of America and The Walt Disney Company for H&W/Pension/401K plans and benefits breakdowns
- Conducted analysis of team metrics and performance
- Partnered in organization building relationships to ensure world class customer service
- Daily developed process improvements with partners while managing several different clients Implemented action plans for process improvements with different partners Assisted teammates in solving complex problems
- Provided technical support for HR Software systems: (Oracle HRMS, Taleo, HRA, KBA, E-workplace, and Net Benefits)
- Conducted maintenance troubleshooting of work orders for client services team
- Created strategies to streamline DB (Pension), HW, 401K organizational management processes utilizing system and technical software
- Hands-on involvement in all aspects of departmental customer service and member inquiries.
Education
Bachelor's degree Program for Health Information Technology -
DeVry University
Morrisville, North Carolina12.2025
Skills
- Communication
- Problem Solving
- Oracle
- Microsoft Office
- HRMS
- HR Taleo Manager
- HOBS
- Data Query
- FPRS
- Focus Point
Certification
Certified BICSI Level 1 Installer
Timeline
Supervisor
Environmental Service Systems
01.2023 - Current
Remanufacturing Robotic Specialist
Intuitive Surgical
05.2022 - 09.2022
Reimbursement Specialist
TrialCard LLC
09.2019 - 05.2020
Customer Care Specialist
Versatera Network Services
08.2017 - 09.2019
HR Assistant/FCS/ Financial/CSR Associate III- (Multi Prod)
FIDELITY INVESTMENTS
09.2005 - 08.2016
Supervisor/ Day Porter
Jan Pro
06.2000 - 12.2022
Bachelor's degree Program for Health Information Technology -
DeVry University
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