Roderick Willis
Hampton,VA
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking, and research abilities. Background in healthcare roles with high-volume customer demands.
Overview
7
7
years of professional experience
Work History
Broker Service Representative
Ttec (TeleTech) - HealthCare Solutions
05.2022 - Current
- Coordinated with patients and healthcare professionals to meet patient needs.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Referred patients to appropriate professionals and services.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Assisting brokers with billing inquires; taking payments, setting up autopay. Processing refunds,
composing emails, multi/tasking, navigation support on Blueshield.com
Customer Service Representative
Alorica
Newport News, VA
12.2020 - 01.2022
- Assist United Healthcare member with locating PCP; assist member's with reaching out to community
resources for extra help. Advise members of their benefits and what their plans cover, help members
with getting prescriptions filled. - De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Gathered customer feedback through surveys and used the data to improve customer service.
Enrollment Specialist
Nesco Resource
Sacramento, CA
06.2017 - 11.2020
- Explained coverage options to potential policyholders, answering questions or concerns.
- Enroll members in Medicaid, Customer service
- Following HIPPA Guidelines, Providing accurate information
- Type 30wpm, Navigating thru 8 multiple systems, Multi-tasking
Education
High School Diploma -
Hampton High School
Hampton, VA06-2003
Skills
- Trading Strategization
- Prospecting and Networking
- Customer Service
- Digital Currencies
- Documentation
- Product and Service Sales
Timeline
Broker Service Representative
Ttec (TeleTech) - HealthCare Solutions
05.2022 - Current
Customer Service Representative
Alorica
12.2020 - 01.2022
Enrollment Specialist
Nesco Resource
06.2017 - 11.2020
High School Diploma -
Hampton High School