Rodericka Yates
Baton Rouge,LA
Summary
Dynamic and detail-oriented Bookkeeper with proven expertise at Hill Consulting in managing accounts payable and receivable, enhancing cash flow, and implementing QuickBooks for accurate financial records. Recognized for exceptional communication skills and a commitment to compliance, driving productivity and fostering strong vendor relationships.
Overview
7
7
years of professional experience
Work History
Claims Advisor
Advance Call Center Technologies
Remote
01.2024 - 05.2025
- Continuously updated personal knowledge of industry trends and developments to provide informed recommendations on claim handling procedures.
- Contributed to overall department success by consistently meeting or exceeding established performance metrics and goals.
- Streamlined interdepartmental communication by establishing clear channels for sharing relevant claim information among team members.
- Maintained comprehensive knowledge of industry regulations, ensuring compliance in all claim handling procedures.
Coordinator
Kelly Construction Group
Baton Rouge, LA
02.2020 - 01.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
Call Center Representative
North American
Baton Rouge, LA
09.2018 - 11.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Associate Of Applied Business - Business
Baton Rouge Community College
Baton Rouge, LA05.2018
Skills
- Claims analysis
- Microsoft office
- Policy interpretation
- Claims investigation
- Multitasking
- Excellent communication
- Computer skills
- Customer service and support
- Organizational skills
Timeline
Claims Advisor
Advance Call Center Technologies
01.2024 - 05.2025
Coordinator
Kelly Construction Group
02.2020 - 01.2024
Call Center Representative
North American
09.2018 - 11.2019
Associate Of Applied Business - Business
Baton Rouge Community College