Roderick Balancio Tolentino

• Plans, coordinates and controls shipment of material and equipment.
• Prepares shipment documentation for material and equipment shipped to include hazardous materials.
• Provides advice and assistance to customers concerning all aspects and phases of the DLA Distribution Depot transportation and distribution functions.
• Provides status, resolves problems, prepares reports, and traces shipments upon requests.
• Provides traffic management support through selection, approval, procurement, and use of safe and effective services carriers at the least cost to the government.
• Determines the most efficient economical rates and routes to destination involving domestic inbound and export shipments, originating at any point worldwide.
• Is responsible for the classification, rating, routing, and movement of a wide range of commodities, which includes hazardous materials.
• Plans shipping dates, material pick up and loading times of equipment and material to be shipped from DLA Distribution Depot to other government activities, both overseas and CONUS.
• Performs the day-to-day functions of the verification and payment of invoices utilizing various automated systems.
• Computes and verifies transportation costs and contacts carriers for rates when required.
• Determines economical routing based on technical review of guides and tariffs.
• Reviews automated documentation for all types of shipments taking appropriate action to correct any invalid, void, or missing information.

• Provides guidance to travelers to assist in defining the criteria for all travel, pay support and travel policies according to the Federal Travel Regulations (FTR)
• Assists travelers with arranging their Flights, Hotel accommodation and Rental car via the E2 Solutions System.
• Prepare and process travel arrangements for travelers utilizing their travel authorization documentation prior to submitting to the approving official.
• Monitor and process travel vouchers from returning travelers to ensure payments are disbursed and allocated accordingly to the traveler entitlements (Government Travel Charge Card (GTCC)) and Traveler's Personal Credit Card.
• Resolves travel related issues such as travel changes, financial matters (refunds, budget changes), authorization amendments.
• Determines and calculates required travel funding to include airfare, per diem, miscellaneous and incidental expenses ensuring compliance with Federal Travel Regulations (FTR)
• Effectively communicates and provides Superior Customer Service to employees on all related travel matters.
• Communicates with CWTSato Travel (Carlson Wagonlit Travel) with travel arrangements with tight deadline unexpected travel.
• Reviews reservations, itineraries and other travel documents for accuracy and completeness.
• Received Certificate of Completion for attending on-line course: Federal Travel Regulation Workshop TDY.
• Researches and utilizes specific travel guidelines in order to determine appropriate procedures to apply to specific travel cases.
• Reviewing and obligating documents to ensure they are accurate and complete.
• Verifying, preparing and processing vouchers and invoices for payment.
• Reviewing complex and unusual documents to verify accounting data and mathematical accuracy.
• Entering data and preparing payments and reimbursements through an automated system.
• Resolving problems and disputed bills or payments with appropriate parties.
• Preparing financial reports and performing other duties as assigned.
• Verifies and reconciles Government Purchase Card monthly credit card statements within one week of receipt.
• Completes and submits for review the monthly credit card report/reconciliation prior to the 21st day of each month.
• Maintains all of the monthly credit card statements in an organized and easily accessible format.
• Works with the contracting officer to maintain and acceptable level of supplies for the normal operations of the office.
• Organizes the supplies and identifies potential shortages; develops a list of requirements for an order.
• Ensures all purchases, requirements are properly verified, documented and all approvals are obtained prior to making a purchase.

• Plans, organizes and leads activities of the 735th Air Mobility Squadron, ensuring Data Records Section complies with legal and regulatory requirements and meets customer needs.
• Develops goals and objectives that integrate organization and Data Records Section objectives.
• Researches, interprets, analyzes and applies Air Mobility Command Instructions (AMCI), Air Force Instructions (AFI) and Defense Transportation Regulation (DTR).
• Establishes policies and procedures for accomplishment of all cargo and passenger manifest records.
• Plans and schedules work in a manner that promotes a smooth flow and even distribution.
• Coordinates, plans and schedules with other organization managers and customers as appropriate.
• Balances workload and provides advice, guidance and direction on a wide range of traffic management and administrative issues.
• Establishes metrics and analysis systems to ensure actions are timely and reviewed at critical points.
• Follows-up to ensure complete and quality resolution of discrepancies.
• Responsible for maintaining and disposing of all transportation documentation per applicable tables and Air Force Instructions.
• Utilizes Global Air Transportation Execution System (GATES) to extract mission information (manifest, Shippers Decs, Load Plans, etc) to be included in the Consolidated Flight Package (CFP).
• Ensures US Customs documentation is accounted for/filed in accordance with AFI 33-322.
• Represents 735 AMS with a variety of installation and functional area organizations.
• Establishes, develops, and maintains effective working relationships with all functional areas within the 735 Air Mobility Squadron and other federal agencies such as US Customs and Border Protection and US/State Agriculture.
• Participates in special projects and initiatives and performs special assignments.
• Identifies the need for special projects and initiates milestones and goals.
• Evaluates reports by analyzing facts and performing appropriate research and prepares detailed responses.
• Performs records management, reporting analysis and other support duties/functions.
• Maintains, traces and corrects all revenue traffic management documentation which serves the Transportation Working Capital Fund (TWCF) for the Air Mobility Command while utilizing the Global Air
Transportation Execution System (GATES).
• Conducts timely and complete quality assurance evaluations utilizing appropriate checklists.
• Prepares clear, concise and detailed reports of noted discrepancies within established timeframes.
• Accurately distributes reports to appropriate organizations and personnel.

• Conducts monthly centrally billed account reconciliation for all ten accounts in recruit travel using commercial transportation office reconciliation software ensuring these accounts are forwarded to the
appropriate departments before the deadline on a monthly basis.
• Reviewed and approved expenditures to enforce budget adherence.
• Interpreted and applied legal, contractual and accounting requirements to maintain compliance.
• Communicated with clients to address and resolve billing or payment disputes.
• Tracked and documented expenses to maintain operations within budget.
• Generated expense, income and open balances reports.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Enhanced financial performance metrics by networking to create successful and sustainable relationships.
• Established budgets and strategic business plans for daily operations.
• Maintained current and accurate cash balances for all programs, departments and projects.
• Verified accuracy of accounting disbursements such as vendor payments.
• Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
• Managed contract administration, maintained files, validated codes and monitored reporting.
• Negotiated contract terms and rates with banking institutions to increase profitability.
• Performed account reconciliations and conducted investigations into discrepancies.
• Prepared monthly and year-end closing statements, financial documents and invoices.
• Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
• Assessed data and information to check entries, calculations and billing codes for accuracy.
• Administers and reconciles five air and five ground travel centrally billed accounts for each Service.
• Maintained current understanding USMEPCOM and DoD accounting procedures to prevent legal or compliance issues.
• Created various documents and handled correspondence and memos to assist supervisor.
• Followed specific company rules to maintain integrity and security of data.
• Maintains monthly, weekly, and daily contact with all Department of Defense Service liaisons for obtaining recruit and enlistee projections for seat blocking with the commercial travel office.
• Kept Uniformed Service Liaisons informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
• Arranges transportation for 2.5k recruits and enlistees annually from the Military Entrance Processing Station (MEPS) to the designated reception/training center.
• In conjunction with the designated government travel company, ensures all DTMO directed U.S. General Services Administration (GSA) City Pair
Fares for recruit travel are used when available.
• Monitors airport delays, airport closures, and bus routes that may be impacted by weather, utilizing media and Internet Websites.
• Conducts comprehensive transportation briefing to all recruits regarding the use of meal tickets/checks, travel requirements/limitations, and follow-on transportation.

• Managed customer relations program; oversaw the customer complaint procedures, ensured timely and constructive engagement and resolutions.
• Received, processed, and disbursed cash in accordance with the Directed Communication within the Veterans Affairs Branch; distributed Department of Defense corresponding laws, rules, and regulations throughout 8 departments, servicing 842 people.

• Prepares a wide variety of written products such as reports, memorandum, letters, etc.
• Confirmed the fulfillment of regulatory requirements associated with depository functions.
• Examined collections for negotiability, utilizes an automated system, to record transactions.
• Accounted for any loss or shortage in funds to the Treasury Department.
• Performed cash processing functions for the Cash Management Division.
• Reconciled cash accountability and reviews vouchers for completeness, accuracy, and propriety before making payment, referring questionable vouchers for audit prior to disbursement.
• Generated, extracted and prepared Weekly Outstanding Receipt Report and Monthly Productivity Report for the Cash Management Supervisor.

• Managed accounts receivable (collection) functions of the revenue program including third-party insurance reimbursements and other account receivables in the amount of $51- $250 per claim.
• Audits, analyzed and reviewed information regarding the established third-party receivable to discuss the status of the account when inquiry is made on follow-up.
• Contacted and pursued insurance companies and other third-party payers to expedite collections.
• Performed follow-up analysis on claims to ensure expected payments are received and consistent and in accordance with the specific policy and/or regulatory rules.
• Maintained and updated computerized records of debts to document collection efforts and identify trends for management.
• Coordinated collection efforts utilizing accounts receivable software packages; this involves contacting payers by phone or utilizing a payer's website to research and obtain necessary collection information at
prescribed intervals by reviewing generated reports for completeness and accuracy.
• Maintained account receivable files by ensuring appropriate documentation to support subsequent follow-up and auditing activities (i.e Audit trails).
• Initiated or performed all follow-up action based upon Lead or Supervisor provided work lists.

• Ensured that all billable cases are identified and that bills are accurately generated.
• Utilized the Veterans Health Information System & Technological Architecture (VistA) to create insurance claims by entering, editing, updating, listing, deleting and printing for various patient encounters prior to authorizing and submitting the claim to the insurance company for remittance.
• Communicated with Section Team Leader for any queries to ensure the billing generation process runs smoothly free from discrepancies or errors.
• Updated and maintains patient information in an electronic database.
• Review and analyze various billing reports, plan and organize work and tasks given on a daily basis.
• Updated and maintains patient information in an electronic database.
• Retrieved data from various information sources needed to generate claims to be sent out to various insurance companies for payment requested.

• Performed a wide variety of tasks in the areas of military awards, promotions, reassignment processing, naturalization, in and out-processing, various personnel action requests processing.
• Verified and examine documents for accuracy, proper entitlements and proper documentation of specific guidance for each traveler's entitlements using the applicable regulations such as the JTR (Joint
Travel Regulations).
• Coordinated and schedules via email or phone calls for upcoming Levy Briefs for service members in regards to their upcoming PCS assignment on a daily basis.
• Conducted Mass Levy Briefings and/or face-to-face briefings for service members to provide general information for their upcoming PCS assignment to ensure the process runs smoothly and efficiently from start
to finish to include travel and transportation arrangements, shipping of household goods, finance briefing and final out- processing.
• Communicated with other military departments involved in the service member's PCS process ensuring it runs smoothly as possible and their expectations are met and exceeded at all times according to service standards.
• Worked closely and communicate with Carlson Wagonlit/Sato Travel for any issues or queries in regards to the service member's travel itinerary.
• Verified and ensures the assignment of fund cites and Line of Accounting (LOA) data information on all official documents and orders is complete and accurate.
• Provided important information to ensure service member's passport process runs efficiently to prevent any anticipated and further delays.
• Performed records and document management tasks to include receiving, organizing, maintaining, tracking, reviewing, coordinating, preparing, finalizing and scanning a wide variety of military personnel actions.
• Utilized the practice of good Human Resources record keeping methods in maintaining service records, establishing all required forms, records and files pertaining to assigned work.
• Reviewed records and processes actions involving both routine procedures.
• Ensures that requirements related to the specific action are met.
• Retrieved data from various information sources, both manual and electronic, develops response to queries, correspondence, and prepares reports and briefs for presentation or appropriate signature.

• Gathered and extracts a collection of various data produced on a report from the main hospital database needed to project accurate compliance and non-compliance issues regarding the Insurance Claim Form
(002569) from the various clinics submitted to the Medical Commander on a weekly basis.
• Served in assisting the Judge Advocate General (JAG) Office in inputting various inpatient/outpatient Medical.
• Affirmative Claims (MAC) into the Armed Forces Billing and Collection Utilization Solution (ABACUS) Military.
• Health System ensuring the most Current Procedural Terminology (CPT) and International Statistical.
• Classification of Diseases and Related Health Programs (ICO-10) codes are being utilized and recording the information into the Medical Affirmative Claims System.
• Refer claims that are not paid within one year from date of denial to the Judge Advocate Office for legal collection actions; and respond to a variety of correspondence from all interested parties within seven days of receipt.
• Served as a point of contact for processing travel orders and travel vouchers for patients participating in the Pacific Island HealthCare Project utilizing the OTS Travel System.
• Registering new and existing patients into the Composite Health Care System (CHCS) for the project.
• Reviews the Pacific Island HealthCare Project database on a daily basis for new patients participating in the project.
• Mastered the medical insurance tech duties for the Third Party Collection Program (TPCP) to include: determine appropriate billing from DoD approved Champus Maximum Allowable Charges (CMAC) or Diagnostic Related Group (DRG) rates for medical services provided to beneficiaries within two working days of encounter showing in the ABACUS claim scrubber reject cues; coordinate with clinics to ascertain medical necessity for emergency services provided to non-beneficiaries and create claims within 72 hours of encounter being coded and released for billing.
• Review manual and electronic payments received from Other Health Insurance (OHI) companies in within one week of receipt; conduct interview if beneficiaries to obtain information required to create medical
bills and pursue payment from the OHI; review denial of payments and pursue those that are not acceptable in accordance to FMR within 30 days of receipt of payment denial.
• Served as a point of contact for medical accounting representatives from insurance companies and other Federal agencies for the Third Party Collection Program (TPCP), Medical Services Accounts (MSA) and Interagency Programs for Tripler Army Medical Center (TAMC); reviewing and reconciling insurance and medical data; monitoring and establishing various accounts, billing and collecting reimbursements for
medical services for the hospital.
• Review patient medical & insurance records and contact the appropriate insurer offices to learn the status of pending actions, the reasons for delays or changes, and what course of action or additional information is
required to resolve the claim.
• Reviewed and ensures the Insurance Information Worksheet from the patient along with the Insurance Claim Form (DO2569) documents is completed and the Assignment of Benefits portion is accurate.
• Posts transactions, applying debits and credits to a GL (General Ledger) account both manual and automated to the General Fund Enterprise Business System (GFEBS) and the Automated Disbursing System (ADS).
• Verifies reconciliation documentation for accuracy and check register for statements of accountability.
• Prepares month-end and year-end adjustments to the General Ledger balances.
• Maintain an accounts receivable ledger for all insurance claims by posting and adjusting when payments are received.
• Use a variety of interpersonal, communication, problem solving and negotiation skills and techniques to identify, validate, and resolve patients' concerns.
• Received payments, verifies accounting data (i.e., patient name, insurance carrier billed, amount billed, etc.) and records receipts in the manual and computer system as well as in the accounts receivable ledger.
• Maintains account data in an automated database and utilizes other software programs for correspondence and record tracking.
• Maintained sensitive and highly confidential files whilst working in a military and general office environment.
• Researched out of balance transactions and reconciling of accounts.

• Acted as a point of contact for branch staff in assisting members.
• Assist in research, troubleshooting and problem resolution to the staff and members via face-to-face, electronic mail and/or in writing.
• Timely completed daily, weekly, monthly, quarterly and annual duties ensuring deadlines are met.
• Reviews wire documentation for accuracy and completeness, verifies and posts incoming and outgoing wires (domestic and international).
• Maintains various spreadsheets and databases on a daily basis.
• Maintaining accurate support records at all times.
• Reviewed and processes various member request forms to include contact information changes etc.
• Paying very close attention to detail for any missing and/or unfamiliar information needed to process the request as accurately as possible, process and issue new and replacement debit cards to the membership.

• Acted as a point of contact for internal personnel and external organizations resolving most queries.
• Collection of patient data from medical notes and completion of case report forms (CRF's), liaison with Research.
• Practitioner and clinicians to ensure correct data collection.
• Responsible for developing and maintaining an efficient data management system for the General Research trials in the follow up phase.
• Creates screening/recruitment checklists/tables for research practitioners.
• Produces Quality Monitoring Reports (QMR) on a monthly basis on research trials activities.
• Compliant to various Freedoms to Act policies (ICH GCP, Data Protection Act 1998, etc.).
• Responsible for auditing follow-up service and identifying areas for improvement.
• Preparation of blood and other samples for further testing including: centrifuging, separating of blood products and prepare for shipping in accordance with research protocols.

• Accurately and swiftly entered patient demographic information and tests requested onto the Telepath computer system.
• Utilizing the Point of Care Data Management Systems to perform audits of users, Point of Care Testing device activity and monitor user competency certifications.
• Setting up the training rooms for competency and update training as needed.
• Scanning of training/competency assessment documents into the Point of Care Testing computer database for storage.
• Participating in the review and implementation of Departmental Policies as well as service audits as and when required.
• Prepared and distributed External Quality Control samples to wards/departments across three Trusts.
• Prepare and package External Quality Control samples to community service users.
• Accurately measure using a scientific pipette, aliquots of quality control material for Internal Quality control schemes.

• Accurately and swiftly entered patient demographics, tests requested and clinical details information on the Telepath computer system.
• Providing prompt and accurate distribution of outgoing laboratory reports to wards, departments, GP practices and other hospitals as well as scanning of request forms into computer database for storage.
• Received and assessed samples delivered into the relevant Blood Sciences laboratory, and sort them into routine and emergency work.
• Distribute specimens to relevant areas, prioritizing urgent, clinic and labile samples.
• Ensured sample identification matches request form identification, and take appropriate course of action when errors/omissions occur, according to standard operating procedures and enter reasons for rejection on to the
Telepath computer system when errors have occurred.

• Provided a reception service to the Pathology Directorate, dealing with enquiries from staff, patients and other members of the public.
• Also rotating as required by Specimen Reception Manager between Central Specimen Receptions, Blood Science departments and other laboratory areas.
• Received, sorted, and identified patient samples in accordance with department policy.
• To be proficient is the use of the vacuum pod system and other procedures for transport of specimens across the district.
• Identify and prioritize urgent samples in accordance with laboratory protocols.
• Accurately input patient information and specimen data into laboratory computerized information systems, utilizing the patient management systems (PIMS, PAS) and to generate work-lists and to print authorized
results to save, recall and archive details of request forms including filing and scanning as appropriate.
• To assist with telephone duties, answer queries relaying user information held in the department, to provide verbal specimen results following validation and to record telephone logs.

• Received, sorted and labeled of samples in preparation for analysis.
• Undertakes laboratory tests on clinical samples e.g Blood gas analysis.
• Checks the integrity of the request forms prior to scanning into the laboratory database system.
• Scans and data entry request forms (patient/test/clinical information) onto the laboratory Information Management System (Telepath).
• Researches and retrieves information on unclear request forms through the Myrddin System (consultant information, clinic location, patient activity).
• Contacts GP offices for information on incomplete request forms (missing test requests, missing clinical details).
• Prints report for outstanding send away samples every 4 weeks to maintain continuity.
• Loaded sample onto the pre-analytical equipment and perform daily maintenance checks on the equipment ensuring it's fully stocked.
• Researches for request forms not typed into the laboratory system (Telepath) in which the MPA rejects the sample.
• Arrange the recording, packaging and dispatch of samples referred to other hospitals and laboratories in a timely manner.
• Carries out basic maintenance on the pre-analytical equipment ensuring it's fully stocked with consumables.
• Records and maintains fridge temperatures taken at the end of each day inputted onto an Excel spreadsheet.

• Responsibilities included, all personal hygiene needs of patients, performing regular pressure relief, taking vital signs observations and documenting them.
• Working alongside the qualified nurse to ensure all relevant documentation is completed.
• Filling in various charts (food charts, bowel charts, behavior charts, personal care charts, etc.).
• A vital part of my role within the nursing team is passing on information to qualified staff regarding patient's current condition and communicating any concerns I may have.
• Participated in formal handover regarding patients' diagnosis and progress at the start of each shift.
• Escorted patients when they have to attend outpatient appointments at other hospitals and doctor office visits.

• Inputted invoices onto the Sage 50 software, prepared and compared data from spreadsheets onto existing invoices, modified spreadsheets and data analysis.

• Received checks daily to be inputted into the Elite Computer Software System and banked into the various bank accounts, distributed the daily mail to department personnel, processed received email check requests from the different offices to be raised and distributed, calculated closing interest to be paid upon request, communicated with the other offices regarding check queries, inputted various data into the Nominal Ledger on the Elite System and various spreadsheets.

• Distributed daily mail to department personnel, filed various incoming purchase orders from various clinics, inputted incoming invoices onto the system with the proper codes and clinic cost centers, issued checks to various patients upon request from various clinics, ensured invoices are authorized from the various clinics in preparation of the BACS run.

• Inputted invoices from various departments within the company ranging from Rail Travel Invoices to Sports.
• Travel Invoices on a daily basis, operated the PDQ credit card machine to charge customers, phoned various hotels requesting copies of past invoices to reconcile the company's credit card.

• Met strict deadlines to process various out of balance accounts on the unposted report, liaised with branches to ensuring their deadline is met, perform various general ledger accounts reconciliation daily, prepare carious journal entry forms daily, print various reports daily, scan and perform data entry of new accounts into the system, process return items, post items onto the Teller system.

• Balanced total cash, checks and credit card transactions daily from finance clerks, delivered bank deposits daily from previous day's business in a timely manner, ordered various postal supplies online and office supplies upon request.

• Assisted support staff with records management and troubleshoot computer related technical difficulties, prepared and processed over 150 administrative records for 460+ employees using the Defense Travel
System Limited (DTS-L).
• Reviewed for accuracy and completeness of various documents submitted using the Air Force Official Handbook Tongue and Quill for errors prior to final approval from the Squadron Commander.
• Maintained main squadron database for military personnel for various information purposes to include Officer Performance Reports (OPR), Enlisted Performance Reports (EPR), Military Awards and Decorations, Inbound and Outbound military personnel etc.

• Performed various banking functions; account reconciliation, out of balance transactions, researching, performed various file maintenance on bank accounts; code changes, change of address, etc., ensured all bank policies and procedures were updated and organized, processed various teller processing functions; account deposits, closing of accounts, loan payments, issued cashier's checks to other financial institutions for return items daily to reconcile outstanding general ledger balances.

• Performed general ledger account reconciliations daily ensuring each account is balanced with credits and debits, researched out of balance accounts ensuring all discrepancies were resolved in a timely manner.

• Researched balanced transactions and non-posted items.
• Determined and reported bank teller error ensuring all discrepancies were resolved in a timely manner.
• Reviewed open suspense report daily ensuring all overdue suspense items 30 days or more were resolved immediately.
• Ensured all authorized closed suspense item tickets balanced with credits and debits prior to sending it through the posting section.
• Assisted Operations Supervisor in balancing the total cash for the branch at the end of the business day, assisted the Operations Supervisor or Customer Service Manager in verifying the total cash submitted by each individual teller, assisted the Senior Teller in balancing the cash machine at each close of business.