Shavon Screen

*In charge of all daily hotel operations to guarantee that guests enjoy an outstanding experience. I'm
responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance,
revenue management, expense management, team building, and employee development.
* Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service
that drives financial success
* Collaborate with hotel department leaders to define goals and objectives that are compatible with the
overall hotel goals, as well as strategies for achieving them
* Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction
and quality of services
* Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services
and amenities
* Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding
grounds for cleanliness and upkeep

*Ensuring implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share.

*Exceeding GOP goals by 5-10 percent YOY. Managed to decrease expenses in all critical areas in hotel operations.
*Holding the property leadership team accountable for strategy execution to increase hotels OCC maintaining at 85% or sellout outside of shoulder nights.
*Guiding professional development of the property leadership team and all team members increasing ITR scores for the running 6 months by 10.5 points.
*Ensuring sales engines are leveraged and maintained to maximize increased revenue.
*Building owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
*Being active in the community partnering with the local Chamber of Commerce & County Officials.

• Oversee and assist in the Company Budget process
• Meet all financial review dates and corporate directed programs in a timely manner
• Hold monthly financial review with all department managers and available supervisors
• Adhere to company policies and procedures and train new managers to ensure compliance
• Oversee and assist in the company budget process as required
• Conduct weekly staff meetings ,including weekly training sessions presented by managers and self using the steps to effective training according to Companies standards, and the review or previous and future sales and operations efforts
• Ensure complete processing of invoices daily by using the A/P process
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
• Inspect rooms regularly (daily at a minimum 10) with both Housekeeping Manager and Property Engineer
• Maintain a professional working relationship and promote open lines of communication with managers , employees and other departments
• Ensure that all employees receive fair and equitable treatment according to company's SOP
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar
• Meet all sales clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort
• Comply with certification requirements as applicable for the position yo include: Food Handlers, Alcohol Awareness, CPR and First Aid.

Oversee and assist in the Company Budget process
Meet all financial review dates and corporate directed programs in a timely manner
Hold monthly financial review with all department managers and available supervisors
Adhere to company policies and procedures and train new managers to ensure compliance
Oversee and assist in the company budget process as required
Conduct weekly staff meetings ,including weekly training sessions presented by managers and self using the steps to effective training according to Companies standards, and the review or previous and future sales and operations efforts

• Provided excellent customer service so that every guest need exceeded their expectations. Responsible for overall guest
satisfaction and safety.
• Managed a staff of 30. Responsible for supervising, audit, control of the front desk operation and related functions.
Managed and coordinated the activities of the front desk staff. Conducted department meetings and HUDDLE meetings
regularly to review new procedures and solicit input from all associates.
• Responsible for budget operations and profit and loss statement analysis to ensure achievement of revenue and profit
goals. Also responsible for all other accounting functions, including, but not limited to accounts payable, accounts
receivable, petty cash, payroll and end of month.
• Reviewed all financial reports weekly, ensured property is meeting and exceeding AOS (Associate Opinion Survey) goals,
Reviewed and analyzed GSS report weekly and shared with all associates, participated in associate functions, client and
guest events (Managers Social) and monthly community service events
• Responsible for overseeing property related issues involving; housekeeping, maintenance, tracking food and beverage
inventory, and assisting with employee related functions. Duties also included on-call bench manager for properties that are
in management transitional phase

Responsible for Budget Operation and P&L to ensure revenue and profit goals. Also responsible for all accounting functions
including but not limited to Accounts Payable Accounts Receivables, Petty Cash, Payroll and EOM functions. Review all
financial reports on a weekly basis, making sure property is meeting and exceeding GSS and Revenue goals assessed for
the property. Responsible for overseeing all property related issues involving housekeeping maintenance, tracking food &
beverage inventory and assisting with employee related functions

• Combat Serice Award