Roderick Perez
La Habra,CA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning open field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level open position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Automotive Service Advisor
Anaheim Toyota
03.2018 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about [Area of expertise].
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
Store Manager
American Tire Depot
06.2011 - 02.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Distribution Clerk
Tireswarehouse
05.2001 - 05.2011
- Picked orders, scanned products and packed boxes.
- Scheduled pickups and deliveries to maintain smooth operations.
- Collaborated with other departments on supply and quality issues.
- Checked shipments against paperwork and signed documents.
- Uncovered and resolved errors with minimal oversight.
- Processed and restocked returns.
- Completed daily cycle counts and assisted with monthly audits.
- Operated postal machines, including postage meters and mail-processing machines.
- Prepared boxes, pallets and crates for outgoing shipments.
Tire Repair Technician
Mountain View Goodyear
06.1999 - 02.2001
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Evaluated fluid levels, battery functioning, and vehicle leaks.
- Flushed and refilled radiators, alternators, and transmissions.
Education
High School Diploma -
Tustin High School
Tustin, CA06.1999
Skills
- Cost Estimation
- Computer Skills
- Price Quoting
- Data Entry
- Documentation and Reporting
- Vehicle Assessment
- Customer Retention
- Repairs Scheduling
- Service Recommendations
- Customer Service
- Account Management
- Customer Relationship Management
- Sales Expertise
Languages
Tagalog
Native or Bilingual
Timeline
Automotive Service Advisor
Anaheim Toyota
03.2018 - Current
Store Manager
American Tire Depot
06.2011 - 02.2017
Distribution Clerk
Tireswarehouse
05.2001 - 05.2011
Tire Repair Technician
Mountain View Goodyear
06.1999 - 02.2001
High School Diploma -
Tustin High School
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