Summary
Overview
Work History
Education
Skills
References
Websites
Timeline
Generic

Ro’Deshiaa Brooks

Burleson

Summary

Dynamic professional with extensive experience at Forrest General Hospital, excelling in data analysis and patient account management. Proven ability to enhance financial performance through strategic recommendations and effective communication. Proficient in Microsoft Office and medical billing, demonstrating strong analytical skills and a commitment to excellence in healthcare delivery.

Overview

21
21
years of professional experience

Work History

Detention Officer

Dallas County Sheriff Office
Dallas
08.2020 - Current
  • Supervise the activities in a security detention facility which houses unsentenced and sentenced inmates; maintain facility security through regular inspections to insure compliance with governing regulations and standards relating to facility maintenance and health and safety of inmates; maintain and review written reports prepared by Detention Officers; supervise the screening and classifying of inmates; assist in the development, implementation and monitoring of programs to modify inmates' attitudes and behaviors, such as vocational and academic education; act as a liaison with medical staff for resolving inmate health care concerns; coordinate and act as a liaison with inmate self-help programs, such as alcohol and drug treatment programs; investigate a variety of inmate involved incidents, violations of policies, irregular or suspicious occurrences, and take or recommend inmate discipline as appropriate; confer with Sheriff's Lieutenant on the status of activities in the facility; assist in developing, organizing, directing and evaluating the effectiveness of a correctional program.

Decision Support Analyst

Forrest General Hospital
Hattiesburg
08.2019 - 07.2020
  • A healthcare decision support analyst tasked is examining and interpreting large sets of medical data in order to help organize and develop strategies for healthcare delivery and for maintaining a successful business in the case management department. Collect data gathering, data storage and methods of data sharing for monthly meeting, transcribe minutes, perform audits, review pre-cert request for Medicare and Blue Cross Blue Shield. While demonstrating effective communication skills, greet patients, visitors, physicians in a courteous and pleasant manner, answer all phone lines and route messages to the appropriate staff. Assist the Case Manager with any other appropriate duties.

Administrative Assistant

International Paper
Bogalusa
07.2018 - 05.2019
  • Company Overview: Contractor- Temp Position
  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. Providing real-time scheduling support by booking appointments and preventing conflicts. Screening phone calls and routing callers to the appropriate party. Using computers to generate reports, transcribe minutes from meetings, create presentations, pre-planning for mill outages, and conduct research. Greeting and assist all mill visitors. Maintain polite and professional communication via phone, e-mail, and mail. Anticipate the needs of others in order to ensure their seamless and positive experience. While maintaining and handling sensitive and confidential information in and efficient matter. Handling hourly manufacturing such as payroll for production; while controlling the cost of overtime. Maintain a log of disciplinary action, training, vacation, FMLA, to support and share files in the database for Human resource and Payroll.
  • Contractor- Temp Position

Financial Analyst/Patient Accounts Representative

Forrest General Hospital /Marion General Hospital
Columbia
06.2014 - 01.2017
  • Coordinate with entire Patient Accounts process. Report to the manager. Assigned areas of responsibilities shall include one or more of the following areas: Customer Service, Governmental and Commercial Insurances for critical access hospitals. Improve financial status by analyzing results; monitoring variances; identifying trends; recommending actions to management. Also, recommend actions by analyzing and interpreting data and making comparative analyses; study proposed changes in methods and materials.

Data Entry, 911 Communications

Walthall County Sheriff Office
11.2010 - 11.2014
  • Data entry operator responsibilities include collecting and entering data in databases and maintaining accurate records of valuable company information. Essential data entry skills, like fast typing with an eye for detail and familiarity with spreadsheets and online forms. Also, as a 911 Emergency Communications Officer, under general supervision, being responsible for receiving, recording and dispatching 911 calls to the appropriate emergency rescue personnel. Duties are performed in an Emergency Dispatch Center environment which is fast paced. Providing excellent customer service to the public while exercising considerable tact and firmness in obtaining information from distressed persons.

SSgt /Corrections

Marion Walthall Correctional Facility
05.2013 - 06.2014
  • Supervise the staff and activities in a security detention facility which houses unsentenced and sentenced inmates; maintain facility security through regular inspections to insure compliance with governing regulations and standards relating to facility maintenance and health and safety of inmates; maintain established staffing levels by arranging staff work schedules, shift coverage, and overtime approval; insure that detention staff are fully trained and that proper conduct, actions and procedures are followed; review written reports prepared by Detention Officers; evaluate the work performance of detention facility staff; handle a variety of employee problems such as discipline, grievances and time off requests; supervise the screening and classifying of inmates; assist in the development, implementation and monitoring of programs to modify inmates' attitudes and behaviors, such as vocational and academic education; act as a liaison with medical staff for resolving inmate health care concerns; coordinate and act as a liaison with inmate self-help programs, such as alcohol and drug treatment programs; investigate a variety of inmate involved incidents, violations of policies, irregular or suspicious occurrences, and take or recommend inmate discipline as appropriate; confer with Sheriff's Lieutenant on the status of activities in the facility; assist in developing, organizing, directing and evaluating the effectiveness of a correctional program.

Correctional Officer

Madison County Sherriff Office
03.2010 - 11.2010
  • Enforce rules and keep order within the facility. Supervise activities of inmates. Inspect facilities to ensure that they meet security and safety standards. Search inmates for contraband items.

Designee/Insides Sales Representative

Centennial Wireless
10.2008 - 03.2010
  • Manages and leads a team. Communicates company goals, safety practices, and deadlines to team. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and inside sales representatives’ work with customers to find what they want, create solutions and ensure a smooth sales process. Sales representatives might work to find new sales leads, through business directories, client referrals.

Team Leader/Inside Sales Representative

Cellular South
04.2005 - 10.2008
  • Manages and leads a team. Communicates company goals, safety practices, and deadlines to team. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and inside sales representatives’ work with customers to find what they want, create solutions and ensure a smooth sales process. Sales representatives might work to find new sales leads, through business directories, client referrals.

Education

Northshore Technical Community College
10.2025

High School Diploma -

Tylertown High School
Tylertown, MS
05.2003

Skills

  • Windows 2000
  • Microsoft Office
  • Word Perfect
  • Oral Communication
  • Personal Finance
  • Medical Billing and Coding
  • 911 Communications
  • Spreadsheet
  • PowerPoint
  • 10-Key
  • Multi-Phone Line
  • 45 WPM
  • SAP
  • Share Point
  • Kronos
  • Payroll
  • Fax
  • Copier
  • Epic
  • McKesson
  • CPSI
  • Lawson
  • 3M
  • Crimson
  • MS Department of Correction Guidelines
  • OC Pepper Spray
  • Taser
  • Defensive Tactical Training
  • Hostage Control
  • Fire Arm Qualified

References

  • Jason Verret, Compliance Safety, International Paper, 701 Avenue U, Bogalusa, LA, 70427, 985-516-6801
  • Gaynell Porter, Payroll, International Paper, 701 Avenue U, Bogalusa, LA, 70427, 985-732-8446
  • Wayne Reid, Manager, IGA Sunflower, 809 Beulah Avenue, Tylertown, MS, 39667, 601-876-3438
  • Chasity Whitney, Supervisor, MRO Health Record, 1225 North State Street, Jackson, MS, 39202, 601-624-0360

Websites

Timeline

Detention Officer

Dallas County Sheriff Office
08.2020 - Current

Decision Support Analyst

Forrest General Hospital
08.2019 - 07.2020

Administrative Assistant

International Paper
07.2018 - 05.2019

Financial Analyst/Patient Accounts Representative

Forrest General Hospital /Marion General Hospital
06.2014 - 01.2017

SSgt /Corrections

Marion Walthall Correctional Facility
05.2013 - 06.2014

Data Entry, 911 Communications

Walthall County Sheriff Office
11.2010 - 11.2014

Correctional Officer

Madison County Sherriff Office
03.2010 - 11.2010

Designee/Insides Sales Representative

Centennial Wireless
10.2008 - 03.2010

Team Leader/Inside Sales Representative

Cellular South
04.2005 - 10.2008

Northshore Technical Community College

High School Diploma -

Tylertown High School

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