Rodez Lamont Reid
Public Safety Leader
Atlanta,GA
Summary
An exceptional public safety leader with 15+ years success leading operations and technology within high profile public safety agencies, with proven professional verbal and written communications skills, project management, program development, performance management, supervisory, planning, training, data collections, organizational, technological, multi-tasking, and problem-solving skills; possessing the ability to identify areas of strengths and areas with a need for improvement and implementation of policies and procedures to enact effective business plans and practices.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
CAD Administrator (Atlanta Police Department)
Mission Critical Partners
Atlanta, GA
09.2020 - Current
- Installs, maintains and updates related hardware and software equipment for the City's Computer Aided Dispatch (CAD), Records Management System (RMS) and Mobile Field Reporting applications, automatic vehicle locator (AVL), and Geographical Information Systems (GIS) applications.
- Provides advanced end-user support including researching user complaints, researching issues, answering technical questions and assisting with application revisions or problems.
- Establishes and maintains cooperative working relationships (both internally and externally) and exercises good judgment while representing Atlanta 911 to external personnel and agencies.
- Manages multiple servers (physical and virtual), computers and devices ensuring proper integration of these components with existing computer, network and communications systems;.
- Manages databases maintenance activities including data backup, data security, data recovery, implementation of business rules and triggers, Open Database Connectivity (ODBC) and performance monitoring.
- Implements and audits system security policies against the Criminal Justice Information Systems security requirements, file permissions and user accounts;.
- Provides support to network and/or stand-alone networks.
- Installs and configures new software; removes software; adds, changes, or removes client accounts.
- Performs both routine and advanced system troubleshooting, support and maintenance.
- Update and maintain various system administrative files/tables.
- Develop and distribute periodic system and management reports to identify system performance, tickets, repairs, and resolutions.
- Troubleshoots and corrects user & system problems.
- Identifies source of hardware or software problems and takes appropriate corrective action.
- Responds to emergency calls for service (system problems/outages) during off‐duty hours.
CAD Manager
Orleans Parish Communication District
New Orleans, LA
08.2019 - 09.2020
- My responsibility was to develop, configure and maintain CAD (Computer Aided Dispatch) and all related system software while working proactively to identify potential issues and recommended and implemented preventative solutions.
- In collaboration with other Public Safety Agencies I defined, configured, deployed, and maintained Motorola Solutions PremierOne Mobile deployments for each agency.
- Performed troubleshooting and employed issue resolution techniques to resolve issues as one of my primary functions in addition to identifying and analyzing system and user needs along with equipment requirements.
- Analyzed current CAD application usage and planned for growth in order to stay current as Information Technology continues to advance!.
- Assisted in the development of policy recommendations and procedures regarding the usage of CAD.
- Developed and delivered administrative training and presentations on new CAD functionality and upgrades.
- Created and maintained documentation of all installs and troubleshooting procedures and is the Liaison between user and vendor for Service Level Agreement (SLA)/Maintenance Contract implementation and escalation.
- Provided technical information and advice regarding CAD network interconnections and overall data.
- Served as point of contact for the Director of Operations to resolve inquiries and technical requests and Works with outside IT personnel to maintain CAD related systems including mobile computer and interfaces.
- Functioned as a member of the information technology team handling routine issues and requests for assistance as required.
- Acts as project manager for CAD systems.
- Embodies the agency’s #SHOWUP principals.
- Hired, trained and supervised CAD users in core application skills and standards such as [Skill].
- Developed process checkpoints to confirm adherence to drafting standards and schedules.
- Implemented drafting standards and coordinated software and hardware upgrades.
- Revised and updated existing drawings to reflect design changes.
- Recommended best practices for solutions to meet customer business needs.
- Initiated and maintained contact with clients for clarification, coordination and negotiation of critical issues.
- Collaborated with contractors and field personnel to create accurate models for [Type] fabrication.
IT Project Manager/Trainer
Informer Systems
San Mateo, CA
06.2018 - 09.2019
- Informer Systems.
- Manage administrative responsibilities, i.e.
- Standard operating procedures and monitor progress and efficiency.
- 100% working remotely with semi-annual team meetings.
- Develop project scope and objective and ensure technical feasibility.
- Manage meaningful project documentation after approved RFQ and RFP.
- Manage relationships with multiple external clients.
- Manage project risk.
- Design engaging and highly effective training for all levels of software users.
- Product testing and Quality Assurance.
- Technical translation.
- Coordinate multi-site travel itineraries for travel comprising 50% of work time.
- New Customer set-up and configuration.
- Provide training for all levels of users (Administrators, Managers, First Line Users).
- Customer Service for 120 Public Safety agencies nationwide, including product support and technical issues.
- Provide consulting expertise in areas of scheduling and dispatch operations, staffing and procedures.
- Manage software change requests between customers and software engineers Define product upgrades with soft.
Communications Supervisor
Atlanta Police Department
Atlanta, GA
09.2017 - 06.2018
- Supervised the daily activities and operations within the Dispatch Center.
- Supervised assigned staff (20+), workloads, prioritizing work assignments.
- Evaluated employee performance, interpreting, and enforcing policies and procedures, resolving staff issues.
- Prepared shift schedules and makes recommendations for schedule adjustments during staff shortages.
- Prepared, reviewed, and compiled statistical reports and operational data for dispatch center to ensure compliance with performance measurements.
- Assisted staff with emergency/non-emergency and high priority calls as needed, investigates citizens’ complaints, and makes recommendations for resolution.
- Ensured compliance with Georgia Bureau of Investigations (GBI) Georgia Crime Information Center (GCIC) and Federal Bureau of Investigations (FBI) National Crime Information Center (NCIC) policy and laws as it pertains to training and certifications.
Public Safety Instructor/Dispatcher
Charlotte Fire Department
Charlotte, NC
06.2015 - 09.2017
- Answered emergent and non-emergent calls for service.
- Conducted training session while evaluating the effectiveness of training activities.
- Coordinated logistics for instruction events, scheduling, classroom, and workstation prep.
- Maintained training records on employee activities, progress, and programs effectiveness.
- Provided guidance and work leadership to training officers.
- Coached/Counseled new hires for improved performance.
- Dispatched and Fire personnel to emergent and non-emergent calls for service.
- Coordinated and managed numerous projects and schedule meetings.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Tax Collector
Mecklenburg County Government
Charlotte, North Carolina
09.2013 - 12.2014
- Investigated delinquent tax accounts.
- Research and locate delinquent taxpayers using investigative methods.
- Collected current/delinquent real estate, business, and individual property taxes.
- Enforced North Carolina State and Mecklenburg County Tax Laws.
- Enforced payment of delinquent taxes by means of garnishment, levies, foreclosure,.
- Debt set-off, seizures, payment plans, or field visits.
- Answered inbound tax related calls in call center environment.
- Informed, educated, and assisted taxpayers with tax bills and changes.
Communications Officer/Quality Assurance
City Of Savannah
Savannah, Georgia
08.2011 - 08.2013
- Answered emergency calls for service.
- Dispatched Police, EMS and Fire personnel.
- Trained new employees/Acting Supervisor/Senior Dispatcher.
- Developed training program structure, manual and learning plans aligning with.
- Accreditation standards.
- Monitored performance.
- Tracked performance, random testing and performance reports.
- Preformed secure inquires using the NCIC system maintained by the FBI.
- Issued Critical Incident Reports, media and command staff notifications.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
Telecommunicator/Training Coordinator
City Of North Charleston
North Charleston, South Carolina
10.2007 - 03.2009
- Answered emergency calls for service.
- Dispatched Police and Fire personnel.
- Conduct training sessions and assist with evaluating the effectiveness of training activities.
- Coached/Counseled representatives for improved performance.
- Trained new employees/Acting Supervisor/Senior Dispatcher.
- Approved payroll.
- Preformed secure inquires using the NCIC system maintained by the FBI.
Police Officer
City of North
North Charleston, South Carolina
08.2005 - 06.2007
- Enforced local, state and federal laws.
- Investigated civil and criminal cases.
- Proactively patrolled high crime areas while assisting the citizens of the community.
- Issued citations for city ordinance and state law violations.
- Affected arrests based on the severity of the offense in adherence too statutory limitations.
- Preformed secure and confidential criminal background inquires using the NCIC maintained by the FBI.
Education
Bachelor of Science - Criminal Justice
Liberty University Online
Lynchburg, VA 06.2018 - 12.2021
Bachelor of Science - Criminal Justice
Liberty University Online
Lynchburg, VA 03.2016 - 01.2018
Skills
Flexible and Adaptable
Customer Service
Self-Motivated
Multitasking Abilities
Organization and Time Management
Critical Thinking
Project Management
Business administration
Schedule optimization
Coaching and mentoring
Verbal and written communication
Operations management
Certification
APCO - Registered Public Safety Leader
Timeline
CAD Administrator (Atlanta Police Department)
Mission Critical Partners
09.2020 - Current
CAD Manager
Orleans Parish Communication District
08.2019 - 09.2020
Bachelor of Science - Criminal Justice
Liberty University Online
06.2018 - 12.2021
IT Project Manager/Trainer
Informer Systems
06.2018 - 09.2019
Communications Supervisor
Atlanta Police Department
09.2017 - 06.2018
Bachelor of Science - Criminal Justice
Liberty University Online
03.2016 - 01.2018
Public Safety Instructor/Dispatcher
Charlotte Fire Department
06.2015 - 09.2017
Tax Collector
Mecklenburg County Government
09.2013 - 12.2014
Communications Officer/Quality Assurance
City Of Savannah
08.2011 - 08.2013
Telecommunicator/Training Coordinator
City Of North Charleston
10.2007 - 03.2009
Police Officer
City of North
08.2005 - 06.2007