Rodger Ellis
Maylene,AL
Summary
Dedicated Regional Service Manager with a focus on customer satisfaction and compliance with industry regulations. Strong ability to mentor staff and coordinate cross-functional teams to resolve inquiries and technical issues efficiently.
Overview
46
46
years of professional experience
Work History
Regional Service Manager
Vallen Safety Services
Belmont, NC
08.1988 - 09.2025
- Led regional service operations to enhance customer satisfaction and service delivery efficiency.
- Implemented process improvements that streamlined service workflows and reduced operational delays.
- Developed training programs for service teams, improving knowledge of safety protocols and equipment handling.
- Analyzed service metrics to identify trends and inform strategic decision-making for resource allocation.
- Coordinated cross-functional teams to ensure timely resolution of customer inquiries and technical issues.
- Mentored junior staff in best practices for service management, fostering a culture of continuous improvement.
- Established strong relationships with key clients, enhancing loyalty through personalized service initiatives.
- Oversaw compliance with industry regulations, ensuring adherence to safety standards across all operations.
Firefighter
Birmingham Fire & Rescue Service
Birmingham, AL
12.1979 - 08.2001
- Operated fire suppression equipment, ensuring effective response during high-pressure situations.
- Responded to emergency calls, providing rapid assessment and intervention for fire incidents.
- Conducted safety inspections of fire apparatus and equipment to maintain operational readiness.
- Collaborated with community organizations to promote fire safety education and prevention initiatives.
- Led training sessions for new recruits on firefighting techniques and safety protocols.
- Mentored junior firefighters, fostering skill development and adherence to safety standards within the team.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Education
High School Diploma -
West End High School
Birmingham, ALSkills
- Service delivery management
- Operations management
- Resource allocation
- Safety processes
- Client relationship management
- Staff training and development
- Scheduling coordination
- Problem-solving
- Analytical skills
- Attention to detail
- Effective communication
- Teamwork and collaboration
Timeline
Regional Service Manager
Vallen Safety Services
08.1988 - 09.2025
Firefighter
Birmingham Fire & Rescue Service
12.1979 - 08.2001
High School Diploma -
West End High School