Rodger Orr
Newark,OH
Summary
Professional with deep understanding of incident resolution, change management, and root cause analysis. Adept at driving continuous service improvements and ensuring operational stability. Strong focus on team collaboration and effective communication, ensuring adaptability to evolving challenges. Known for analytical thinking, problem-solving skills, and proactive approach to managing complex situations.
Overview
1
1
Certification
Work History
ITIL Problem Manager
National General Insurance Company
- Company Overview: An Allstate company
- Responsible for developing the Problem Manager function
- Developed the Quality of Problem Ticket metrics
- Instrumental in reducing the number of Problem Tickets per week
- Worked with engineers and managers to determine root cause
- Spearheaded the revamping of Root Cause codes and incident tracking
- Member of Allstate Problem Management and National General Change Management teams
- Worked with the Network Operations Center on server monitoring and tracking
- Led the Problem Management meeting with Managers, Directors and Vice-President to facilitate proper closure with the tickets
- An Allstate company
IT Manager
PARK NATIONAL BANK
- Managed IT team that supports VMware 7 Enterprise Plus, Cisco UCS, NetApp SAN, Backup, Patching/Hardening, Active Directory, SCOM, Mimecast, Splunk, O365, DevOps and Cloud technologies
- Coordinated technical teams to facilitate security patching/vulnerability remediation on server environments
- Directed Disaster Recovery test culminating in running business from Disaster Recovery site for 30 days
- Earned Office of the Comptroller Currency praise
- Conducted legal investigation email discoveries with Mimecast
- On management team that implemented ITIL4 with Ivanti IT Service Management
- Managed team replacing Private Key Infrastructure
- Authored business cases for new All Flash Storage Area Network ($1.0 M), O365 backup including cloud servers ($300K)
- Member of Active Directory Committee that authored standards for service accounts and elevated privilege accounts
- Developed and implemented Company standards (Policies) including patching, hardening, replication, and backup
- Dataflow diagrams for process improvement and tracking
- Process using Site Recovery Manager and virtual routing and forwarding for testing live production servers
- Plans and policies that addressed audit and regulatory deficiencies
- Fine grain password policies for NIST 800 compliance
- Directed Veeam/Exagrid solution to speed file/document recovery and reduce tape usage
- Local Area Password System (LAPS) for secure off network access to servers
- General knowledge of switches, routers, firewalls, Wide Area Network
Computer Systems Administrator
PARK NATIONAL BANK
- Maintained enterprise virtual infrastructure, developed, implemented, and tested disaster recovery plans using Site Recovery Manager
- Led server virtualization and consolidation effort with 100% completion in less than 2 years
- Installation of Mimecast for email security, filtering, archive, and legal discoveries
- Reduced disaster recovery times for critical bank applications from 36 hrs to about 4 hours
- Presented at VMUG and NetApp Users Group on VMware Site Recovery Manager for Disaster Recovery
- Conducted POC’s including, Netwrix, Safend, TRAPS, Thousand Eyes, Mimecast, etc
- Managed project using Wide Area Acceleration System that saved $400,000 with the removal of Windows servers at branches
Information Systems Professional III
OWENS CORNING
- Responsible for 250 acre site that included network systems encompassing switches, wireless, fiber, and cable structure, building security system, process monitoring system, employee communications system, real-time process display systems, product labeling systems, product loading system, phone system and voice mail system
- Researched, planned, and implemented automated labeling systems that reduced labor cost by $320,000 per year
- Developed and managed system for plant wide employee communications system
- Minimized expenditures for time and attendance system with innovative purchasing solution saving over $40,000
- Planned, implemented, and supported wireless truck loading system that was under budget and exceeded expectations
- Assembled and led installation of new product tracking and labeling system that delighted our resellers and customers
- Directed both union and non-union personnel for project implementation
- Facilitated installation of Machinery Health servers and software that enabled plant engineers to save over $100,000 per year in repairs
- Averted loss of product and machine downtime by installing network camera system for product tracking
- Generated proposals and worked with vendors to identify automation projects with the potential savings of $1 million per year
- Acquired and installed web software that enabled employee safety observations and programs to move forward and potential savings of $80,000 per year
Education
Master of Science - Management Information Systems
Keller Graduate School of Management
DeVry University, Columbus, OH06-2013
BBA - Business Management
Mount Vernon Nazarene University
Mount Vernon, OH06-2002
Skills
- Incident Management
- Problem Analysis
- Analytical mindset
- ITIL Framework
- Problem-Solving
- Computer Skills
Certification
- ITIL4 Problem Manager Professional, MM/DD/YY
- Azure Fundamentals, 12/22
- ITIL4 Foundation, MM/DD/20
- Lean Six Sigma White Belt, MM/DD/19
- Outward Mindset Leadership training, MM/DD/18
- VMware VCP5 Certification, MM/DD/12
- Situational Leadership II – Ken Blanchard Companies, MM/DD/11
Accomplishments
- Documented and resolve problem tickets which led to reduction in problem tickets and meetings.
- Developed the quality of Problem ticket metrics
- Spearheaded the revamping of Root Cause codes and incident tracking
- Led meetings of Managers, Directors, and Vice-President to facilitate proper closing of tickets.
Timeline
ITIL Problem Manager
National General Insurance Company
IT Manager
PARK NATIONAL BANK
Computer Systems Administrator
PARK NATIONAL BANK
Information Systems Professional III
OWENS CORNING
Master of Science - Management Information Systems
Keller Graduate School of Management
BBA - Business Management
Mount Vernon Nazarene University
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