Work History
Education
Skills
Timeline
Generic

Rodger Reece

Siem Reap

Work History

Program Coordinator Angkor Wat International Bike

Village Focus International
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
  • Designed program implementation and maintenance plan.
  • Provided customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.

Head of Sales Department

Golden Triangle Art Gallery
  • Collaborated with cross-functional teams to develop innovative product offerings tailored to customer needs.
  • Optimized pricing strategies based on thorough cost analyses, leading to higher profit margins without sacrificing competitiveness.
  • Nurtured long-lasting relationships with industry influencers, resulting in valuable referrals and partnership opportunities.
  • Increased overall sales revenue by implementing strategic marketing campaigns and nurturing key client relationships.
  • Highest grossing salesperson for 8 consecutive quarters
  • Provided assistance and information needed by the clients and personal designers
  • Received payments and updated stock and sales inventory regularly
  • Boosted team productivity by setting clear performance expectations and providing regular feedback on progress.

Owner/Operator Curves For Women

Curves for Women, Inc.
  • Managed day-to-day business operations.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Obtained all necessary licenses and permits
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Attended reoccurring seminars and health training and safety
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Chose a strategic location for the retail outlet

Manager of the IT Department

Borders Bookstore
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

General Manager

Rite Aid
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Interview, hire, train, direct, reward, and discipline associates; appraise associate capabilities

General Manager

Family Video
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Manager Home Depot Overnight Department

Home Depot
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Enhanced team productivity by implementing agile Conduct store walks with Assistant Store Managers (ASMs) and Department Supervisors (DSs) to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvement methodoligies leading to more efficient project completion.

General Manager Recreation Club

Australian Embassy
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Coordination between 21 nationalities and Laos Staff
  • Weekly reporting with Australian Embassy management of financial performance, including budgeting, forecasting, and regular financial reporting.

English Teacher

Vientiane College
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.

Travel Writer

Sabaidi Laos
  • Provided informative content accompanied by high-quality photographs, capturing the essence of each location.
  • Utilized search engine optimization strategies to improve online visibility and reach a wider audience base.
  • Sourced unique story ideas by continuously exploring new destinations.
  • Managed deadlines effectively, consistently delivering high-quality work on time.
  • Collaborated with editors to refine content, ensuring clarity and consistency in tone.
  • Tailored writing style for various publications, adapting to different target audiences and brand guidelines.
  • Enhanced user engagement with visually appealing content and storytelling techniques.
  • Brainstormed ideas to create useful content for clients.

Manager

Full Moon Restaurant
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Head Bartender at One the Top 5 Wine Bars

Gypsy Wine Bar and Restaurant
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Served high customer volumes during special events, nights, and weekends.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Known for exceeding sales targets by delivering top-notch service and creating a welcoming atmosphere for patrons.

Head Waiter

Chicago University Club
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
  • Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
  • Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.

Head Waiter Michigan State University Club

Michigan State University
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
  • Introduced time-saving techniques in collaboration with other team members driving operational efficiencies.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Managing Fundraiser for Department of Environment

Environmental Protection Agency (EPA)
  • Planned and implemented fundraising events.
  • Highest grossing fundraiser addressing Superfund Sites in the U.S.
  • Conducted research to identify and target potential donors for fundraising campaigns.
  • Secured major donations for various programs through donor cultivation and relationship building.
  • Attended fundraising events and conferences to stay informed on industry developments and network with peers.
  • Coordinated volunteer recruitment efforts, ensuring adequate staffing for fundraising activities and events.
  • Organized volunteer teams for event success, ensuring smooth operation and positive experiences.
  • Facilitated training sessions for fundraising staff and volunteers, enhancing skills and motivation.
  • Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
  • Developed impactful fundraising strategies to maximize donations and meet fundraising goals.

Program Director

Lutheran Social Services Care Homes
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.
  • Monitored program performance to identify areas for improvement.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Established program policies and procedures to comply with regulatory requirements.
  • Directed strategic planning process, aligning program objectives with organizational goals.
  • Collaborated with other management staff in programs and networked on programmatic, fiscal, organizational and community issues.

Education

BBA - Business Administration

Oakland University 2 Year Career Education Program
Rochester, MI

Certification Completion Business Administration - Business Administration

DePaul University of Continuing Education
Chicago, IL

Skills

  • Project coordination
  • Office management
  • Proactive approach
  • Long-term strategy development
  • Experienced in project management
  • Data report generation
  • Program training coordination
  • Effective volunteer coordination
  • Planning and organizing schedules
  • Employee training
  • Revenue enhancement strategies
  • Development of marketing materials

Timeline

Program Coordinator Angkor Wat International Bike

Village Focus International

Head of Sales Department

Golden Triangle Art Gallery

Owner/Operator Curves For Women

Curves for Women, Inc.

Manager of the IT Department

Borders Bookstore

General Manager

Rite Aid

General Manager

Family Video

Manager Home Depot Overnight Department

Home Depot

General Manager Recreation Club

Australian Embassy

English Teacher

Vientiane College

Travel Writer

Sabaidi Laos

Manager

Full Moon Restaurant

Head Bartender at One the Top 5 Wine Bars

Gypsy Wine Bar and Restaurant

Head Waiter

Chicago University Club

Head Waiter Michigan State University Club

Michigan State University

Managing Fundraiser for Department of Environment

Environmental Protection Agency (EPA)

Program Director

Lutheran Social Services Care Homes

BBA - Business Administration

Oakland University 2 Year Career Education Program

Certification Completion Business Administration - Business Administration

DePaul University of Continuing Education

Similar Profiles

CREATE PROFILE
Rodger Reece