Rodgers Zimba

Accomplished Multi-Unit Retail Operations Leader with 15+ years of experience driving sales growth and profitability in high-volume retail environments. Proven expertise in managing P&L, optimizing workforce, and enhancing customer experience. Demonstrated ability to lead turnaround initiatives and develop high-performing teams, transforming underperforming locations into successful operations through data-driven strategies and strategic planning.

• Turned around 4 underperforming retail locations restoring operational excellence, profitability, compliance, and accountability through disciplined execution and leadership.
• Managed $21M+ in annual retail operations driving P&L performance, sales growth, expense control, talent development, and business improvement initiatives.
• Increased sales by 38% and exceeded quarterly targets by 25%+ (125%+ of plan) through strategic merchandising, KPI-driven execution, pricing optimization, and performance management.
• Achieved 147.96% of e-commerce sales goal through focused execution, KPI management, and team accountability.
• Reduced operating expenses by 30% and improved workflow efficiency by 35% through labor optimization, process improvements, and operational discipline.
• Improved customer satisfaction by 25% while reducing turnover by 30% through leadership coaching, service culture development, retention strategies, and employee engagement initiatives.
• Built high-performing leadership teams through coaching, mentoring, succession planning, and development of future leaders.
• Led large-scale operational transformations that strengthened compliance, reduced shrink, improved accountability, and delivered sustainable business results.