Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rodlin MONCOEUR

West Palm Beach,FL

Summary

Trilingual profession (English , French and Creole ) with experience in banking and accounting ) Strong background in bank retail operations, management, client relations and sales. Skilled in assisting clients with banking solutions, and organizational abilities. Dedicated to continuous learning in the financial industries and other fields.

Overview

20
20
years of professional experience

Work History

Personal Banker - Customer Experience Agent

Desjardins Bank, N.A.
02.2024 - Current
  • Led the onboarding process for new accounts and ATM cards, ensuring full compliance with documentation
  • Explained bank policies and procedures clearly, improving customer understanding and satisfaction
  • Offered expert advice on banking solutions, helping to retain customers
  • Handled cash transactions accurately, including deposits, withdrawals, and balancing the vault and ATM
  • Promoted digital banking products
  • Participated in workshops to develop the bank’s three-year strategic plan

Assistant Store Manager

Community Choice Financial (New company’s name: INSTALOAN)
10.2023 - 02.2024
  • Helped the Branch Manager improve financial and operational workflows, leading to more loan disbursements
  • Supervised and trained Customer Service Representatives, creating a supportive and high-performing team
  • Set up effective follow-up procedures for loan collections, improving recovery rates
  • Ran targeted marketing and sales efforts, bringing in new business and increasing brand awareness
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Senior Manager

Unibank S.A.
09.2004 - 03.2023
  • Directed and enhanced operational processes across multiple branches, leading to a 25% improvement in efficiency
  • Managed branch budgets and financial performance, consistently meeting or exceeding targets
  • Led a team of 20+ employees, overseeing hiring, training, and performance evaluations
  • Conducted in-depth analysis of branch performance and collaborated with managers to resolve discrepancies and implement improvements
  • Fostered strong relationships with branch managers and staff through regular communication and support

Bookkeeper

SHACDA Consulting
10.2018 - 03.2020
  • Implemented QuickBooks for accurate financial tracking and reporting
  • Developed and maintained a comprehensive chart of accounts, streamlining financial operations
  • Produced timely and accurate financial statements, aiding in strategic decision-making

Education

Bachelor of Arts - Accounting And Management

University Of Port-au Prince
Port-Au-Prince, Haiti
10.1996

Skills

  • Management And Supervision
  • Cash handling
  • Client relationship management
  • Accounting and finance
  • MS Excel
  • Banking
  • Interpersonal skills
  • Relationship
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills
  • Sales experience
  • Adaptability

Timeline

Personal Banker - Customer Experience Agent

Desjardins Bank, N.A.
02.2024 - Current

Assistant Store Manager

Community Choice Financial (New company’s name: INSTALOAN)
10.2023 - 02.2024

Bookkeeper

SHACDA Consulting
10.2018 - 03.2020

Senior Manager

Unibank S.A.
09.2004 - 03.2023

Bachelor of Arts - Accounting And Management

University Of Port-au Prince

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Rodlin MONCOEUR