Rodlyn Michaud
Orlando,FL
Summary
Efficient Sales Support Specialist trained in receiving and processing incoming customer inquiries. Vetted contacts for potential sales opportunities and effectively used CRM software. Helped sales personnel spot and understand trends by tracking, modeling and reported on market and customer data.
Overview
22
22
years of professional experience
Work History
Sales Support Specialist
BioPlus Specialty Pharmacy
11.2020 - Current
- Completes administrative duties for efficient operations.
- Notifies physician offices of the outcome of patient benefit investigations.
- Triages prescriptions to in-network pharmacy in the event that unable to be filled through internal channels.
- Assists physician offices with prior authorization submissions and follows up with health plans and/or physician offices to obtain authorization.
- Works with mandated in-network pharmacies to obtain order status.
- Follows all brand drug specific program steps and documents.
- Supports all activities in the delivery of medications such as assisting the center in obtaining missing documentation and communicating information to physician offices.
- Maintains client relationship management (CRM) and electronic medical records (EMR) and other documentation.
- Answers and routes phone calls for sales staff.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Documented customer complaints and completed corrective action requests.
- Developed and maintained relationships with key accounts and existing customers.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Coordinated responses and resources to handle special client requests.
- Achieved or exceeded company-defined sales quotas.
Lead Research Specialist (Provider Relations Dept)
Prime Therapeutics/ Alliance Rx Walgreens Prime
03.2019 - 11.2020
- Responsible for researching escalated issues, communicating with members and clients, and providing administrative support
- Responsible for meeting established service levels and member expectations.
- Guided technical programs and administrative activities in research settings and integrated quality assurance and safety programs.
- Analyzed variations in complex tests, experiments and procedures to produce research data.
- Communicated outcomes and results of research to sponsors.
- Adapted work process and methods based on findings and literature review with limited supervision.
- Implemented modifications and quality control measures to influence research conclusions.
- Monitored research data to assess accuracy, validity and integrity.
Insurance Verification Specialist - Core & Advanced Therapies
Prime Therapeutics/ Alliance Rx Walgreens Prime
08.2016 - 03.2019
- Responsible for verifying and documenting insurance coverage of medications, administration supplies, and related pharmacy services
- Also responsible for notifying doctor's offices if prior authorization is required and assisting with obtaining additional information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Patient Care Specialist
ACS Pharmacy
08.2015 - 08.2016
- Responsible for verifying patients' insurance, handling Medicare and Medicaid claims, and assisting with obtaining prior authorizations
- Also responsible for building relationships with doctor's offices and referral sources.
Benefits Verification Specialist
Advanced Care Scripts
09.2014 - 08.2015
- Handled inbound and outbound calls from patients, physician offices, and affiliated partners in regards to specialty Multiple Sclerosis therapy medications
- Responsible for maintaining patient accounts, conducting benefit verification, and providing superior service and support.
Financial Specialist
Advanced Care Scripts
12.2013 - 09.2014
- Handled inbound and outbound calls from patients, pharmacies, physician offices, and affiliated partners in regards to the specialty Multiple Sclerosis therapy drug Tysabri
- Responsible for maintaining patient accounts, processing enrollments and payments, and providing superior service and support.
Member Services Representative
Catamaran Rx
10.2012 - 12.2013
- Handled inbound and outbound calls in a high-paced call center environment
- Assisted pharmacies and members with eligibility inquiries, co-pays, and pharmacy benefits
- Provided excellent customer service.
Patient Care Coordinator
Axium Healthcare Pharmacy
07.2009 - 04.2012
- Handled inbound and outbound calls in a fast-paced call center environment
- Provided customer service inquiries related to pharmacy benefits, prescriptions, and copay assistance
- Coordinated deliveries of specialty medications and ensured patient compliance in therapy.
Customer Service Representative
Prime Therapeutics/ Alliance Rx Walgreens Prime
08.2004 - 04.2006
- Answered patient-related questions, resolved issues regarding benefits and maintenance drugs, and processed medication refill requests
- Provided excellent customer service.
Cashier- Customer Service
Universal Studios
01.2002 - 02.2003
- Provided cashier service at a popular theme park
- Provided friendly and courteous customer service while fulfilling customer requests.
Education
BS in Health Science -
Seminole State College
Skills
Customer Service (20 Years)undefined
Timeline
Sales Support Specialist
BioPlus Specialty Pharmacy
11.2020 - Current
Lead Research Specialist (Provider Relations Dept)
Prime Therapeutics/ Alliance Rx Walgreens Prime
03.2019 - 11.2020
Insurance Verification Specialist - Core & Advanced Therapies
Prime Therapeutics/ Alliance Rx Walgreens Prime
08.2016 - 03.2019
Patient Care Specialist
ACS Pharmacy
08.2015 - 08.2016
Benefits Verification Specialist
Advanced Care Scripts
09.2014 - 08.2015
Financial Specialist
Advanced Care Scripts
12.2013 - 09.2014
Member Services Representative
Catamaran Rx
10.2012 - 12.2013
Patient Care Coordinator
Axium Healthcare Pharmacy
07.2009 - 04.2012
Customer Service Representative
Prime Therapeutics/ Alliance Rx Walgreens Prime
08.2004 - 04.2006
Cashier- Customer Service
Universal Studios
01.2002 - 02.2003
BS in Health Science -
Seminole State College
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