Rodlyne Charles-Pierre
Boynton Beach,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Client-focused Physical Therapy Aide offering treatment assistance and clerical support. Expert in maintaining equipment, replenishing supplies, performing minor cleaning duties and filing patient paperwork to provide smooth operations. Driven to deliver a positive physical therapy experience to customers with a willingness to assist with question and requests.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Physical Therapy Aide
Apex Network Physical Therapy
03.2024 - Current
- Taught chronic pain management techniques to patients.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Worked with patients from age 9 to 99 years old.
- Enforced safety procedures with all patients.
- Maintained supply inventory by placing orders when supplies ran low.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Provided modalities tailored to patient needs such as hot and cold packs, also electrical stimulation.
- Smoothly assisted, positioned, and secured patients at therapy devices to support safe treatment protocols.
Physical Therapy Aide
Physical Therapy Institute
11.2022 - 03.2024
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Maintained supply inventory by placing orders when supplies ran low.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Offered expert mobility assistance with physical support, wheelchairs, and other strategies.
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Prepared patients to meet with physical therapists.
- Inventoried supplies and ordered more for office and patient rooms.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Monitored patient progress and reported changes to physical therapist.
- Maintained cleanliness and sanitation of clinic or treatment environment.
Sales Manager
Aeropostale
01.2021 - 04.2023
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Area Supervisor
Ross Dress for Less
07.2018 - 09.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Planned sequence of operations and established schedule.
- Tracked hours and inventory usage, and prepared associated reports.
- Conducted routine inspections to check quality and compliance with established specifications.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Promoted business' development by building and maintaining relationships with new clients.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Associate Degree - Health Sciences
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Somerset Academy Canyons
Boynton Beach, FL05.2018
Skills
- Strengthening
- Muscle performance
- Physical therapy support
- Maintaining and cleaning equipment
- Therapeutic exercises
- Expert in software
- Filing paperwork
- Preparing patients for treatment
- Gait analysis
- Assists with physical therapy
- Maintaining inventory
- Customer communications
- Sanitation
- Enforcing safety protocols
- Territory sales management
- Strategic account development
- KPI analysis
- Prospecting and telemarketing
- Positive and upbeat
- Sales reporting
- Exceeds sales goals
- Staff management
- Team oversight
- Performance coaching
- Training and development
- Bilingual in language
- Sales tracking
- Goals and performance
- Verbal and written communication
- Relationship building
- Product knowledge
- Marketing strategy
- Customer service oversight
- Employee performance management
- Program leadership
- Work planning and scheduling
- Team management
- Brand awareness
- Company policy implementation
- Directing workers
- Quality control
- POS system operation
- Cash handling
- Multi-tasking strength
- Customer engagement
- Friendly and outgoing
- Problem-solving
- Hospitality and accommodation
- Time management
- Excellent communication skills
Certification
- First Aid/BLS Certified
Languages
Haitian Creole
Native or Bilingual
Spanish
Elementary
Timeline
Physical Therapy Aide
Apex Network Physical Therapy
03.2024 - Current
Physical Therapy Aide
Physical Therapy Institute
11.2022 - 03.2024
Sales Manager
Aeropostale
01.2021 - 04.2023
Area Supervisor
Ross Dress for Less
07.2018 - 09.2021
- First Aid/BLS Certified
Associate Degree - Health Sciences
Palm Beach State College
High School Diploma -
Somerset Academy Canyons
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