Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Rodman A. Jones

Haddonfield

Summary

Innovative, analytical and hands-on executive manager brings highly developed communication skills and years of consultative sales success for leading-edge, globally-aligned organization. Seeks management employment opportunity. Career marked by ability to identify and adapt to new technologies and operational processes to gain a competitive edge. Able to communicate complex concepts and business models with clarity and effectiveness. Highly experienced in managing people and directing implementation engagements.

Overview

9
9
years of professional experience

Work History

Warehouse Associate

Amazon.com Fulfillment Center
03.2017 - 01.2024
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.

Sr. Customer Relations Representative

XEROX Business Services
09.2016 - 02.2017
  • Responsible for the day-to-day service and administration of Health & Welfare benefit plans of assigned client. Responsible for assisting employees in navigating online benefits site and completing various tasks related to Employee Self Service (ESS)
  • Job Responsibilities
  • Answer inquiries from active, retired and COBRA participants in H&W programs on behalf of client with overall responsibility to the business unit
  • Communicate Plan Summary details of client sponsored insurance plans in response to questions posed by participants.
  • Provide accurate analysis of participant needs in light of regulatory and legal constraints.
  • Provide detailed descriptions on call records to assist in the coordination and resolution of issues between participant and service providers.
  • Utilize communications skills in providing clarity to complex issues surrounding private and government providers of health care.
  • Fulfill requests by researching and exploring solutions and escalating unresolved issues.
  • Additional Job Responsibilities
  • Responsible for case initiation
  • Collaborate with Client Servicing Managers
  • Motivate and cooperate with team members
  • Improve on personal quality metrics and gain efficiencies in documenting participant resolutions
  • Understand complex insurance plan documentation and procedures

SALES ASSOCIATE, BIG TICKET

MACY’S INCORPORATED
11.2014 - 09.2016
  • Responsible for providing outstanding customer service, meeting sales and customer incentive program goals, both on a personal and departmental basis. Required to demonstrate superior product knowledge to customers. Assisting to create a shopping experience that will make the customers feel welcome and comfortable. Effective writing and verbal communication skills and ability to interpret instructional documents and manuals.
  • Proactive in assisting customers who are using devices to shop and compare, whether on Macy’s devices or their own.
  • Assist customers in all aspects of service fulfillment, and possess the ability to qualify customer’s needs and determine what best would satisfy their purchasing objectives.
  • Demonstrate knowledge of product features and benefits based on the customer’s personal preferences and needs.
  • Demonstrate knowledge of store products and services to complement customer purchase decisions.
  • Demonstrate knowledge of products and services to build sales and minimize returns.
  • Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to the customer.
  • Maintain clientele program records to update customer profile information to build future sales.
  • Develop product knowledge by reading current vendor information and pamphlets, as well as, attending training classes in order to effectively communicate the features, functions and benefits of the products.

Education

Technology, Hospital and Healthcare Management

DeVry University of Illinois
Downers Grove, IL

Political Science

Edinboro University of Pennsylvania
Edinboro, PA

Skills

  • Customer Service Excellence
  • Clarify Proficiency
  • KNOVA
  • Common Front End
  • Microsoft Office

Training

  • Additional courses, seminars and workshops include:
  • Various CITRIX Hands-on Training Courses
  • Voice Convergence & Voice Over IP Coursework
  • Haivision IPTV Training

Timeline

Warehouse Associate

Amazon.com Fulfillment Center
03.2017 - 01.2024

Sr. Customer Relations Representative

XEROX Business Services
09.2016 - 02.2017

SALES ASSOCIATE, BIG TICKET

MACY’S INCORPORATED
11.2014 - 09.2016

Political Science

Edinboro University of Pennsylvania

Technology, Hospital and Healthcare Management

DeVry University of Illinois

Similar Profiles

CREATE PROFILE
Rodman A. Jones