Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rodnecia Johnson

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Kitchen Manager/Assistant General Manager

Applebee's Grill + Bar
01.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed strategy to increase sales and drive profits.
  • Created employee schedules to align coverage with forecasted demands.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Bartender

Applebee's Grill + Bar
01.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Server/Cook Shift Leader

Cracker Barrel Country Store
05.2014 - 01.2021
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Monitored food quality and presentation to maintain high standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Bartender

Buffalo Wild Wings
04.2015 - 06.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed strict recipes and drink measurements to minimize product used.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

Associate of Science - Political Science

Valdosta State University
05.2027

Skills

  • Staff Supervision
  • Customer Relations
  • Staff Training
  • Business Management Principles
  • Time Management
  • Cost Control
  • Manage Budgets
  • Staff Development
  • Staff Management
  • Customer Service
  • Health and Safety Regulations
  • Training and Development
  • Schedule Oversight
  • Team Motivation
  • Sales and Marketing
  • Waste Management
  • Employee Performance Evaluations
  • Recruiting and Interviewing
  • Kitchen staff coordination
  • Food Safety
  • Workflow Planning
  • Inventory Management
  • Scheduling
  • Kitchen Management
  • Supply Ordering
  • Product Rotation
  • Recruitment
  • Multitasking and Organization
  • BOH Operations

Certification

Serv Safe food

Serv Safe Alcohol

Timeline

Kitchen Manager/Assistant General Manager

Applebee's Grill + Bar
01.2021 - Current

Bartender

Applebee's Grill + Bar
01.2020 - Current

Bartender

Buffalo Wild Wings
04.2015 - 06.2017

Server/Cook Shift Leader

Cracker Barrel Country Store
05.2014 - 01.2021

Associate of Science - Political Science

Valdosta State University

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Rodnecia Johnson