RODNEIA MITCHELL

• Managed scheduling operations for clients, ensuring seamless coordination of appointments.

• Utilized scheduling software to efficiently schedule, reschedule, and cancel appointments as needed.

• Communicated with clients to confirm appointments and provide necessary information, maintaining a high level of professionalism and customer service.

• Proactively resolved scheduling conflicts and implemented strategies to streamline processes.

• Collaborated with team members to improve scheduling procedures and optimize workflow.

• Provided compassionate care and assistance to individuals with various medical conditions and disabilities, including elderly and disabled clients.

• Assisted with activities of daily living, such as bathing, dressing, grooming, and meal preparation, while promoting independence and dignity.

• Administered medications according to prescribed schedules and documented clients’ medication intake.

• Monitored clients’ health and well-being, promptly reporting any changes or concerns to healthcare professionals or family members.

• Offered emotional support and companionship, engaging clients in meaningful activities and conversations to enhance their quality of life.

• Maintained a clean and organized living environment, ensuring safety and comfort for clients at all times.

• Greeted and welcomed clients in a courteous and professional manner, providing information about spa services and offerings.
• Assisted with scheduling appointments, managing client bookings, and maintaining accurate records using spa management software.
• Responded to client inquiries via phone, email, and in-person, addressing concerns and providing assistance as needed.
• Coordinated with spa therapists and staff to ensure smooth flow of appointments and efficient utilization of resources.
• Maintained cleanliness and organization of spa facilities, including treatment rooms, waiting areas, and restrooms, to uphold high standards of hygiene and presentation.
• Assisted in retail sales by promoting spa products and assisting clients with product selection based on their needs and preferences.Ensure that all records requirements meets patients need of care

• Safely transported patients to and from medical appointments, procedures, and treatments, adhering to established safety protocols and procedures.

• Assisted patients with boarding and disembarking vehicles, ensuring their comfort and safety throughout the transportation process.

• Provided supportive care and assistance to patients with mobility challenges, including wheelchair transfers and ambulation support.

• Communicated effectively with healthcare providers, patients, and their families to coordinate transportation schedules and address any special needs or concerns.

• Maintained cleanliness and safety of vehicles, conducting routine inspections and reporting any maintenance issues to appropriate personnel.

• Documented transportation activities and patient information accurately and confidentially, in compliance with healthcare regulations and policies.

• Conducted regular patrols of assigned areas to deter unauthorized access and prevent security breaches.

• Monitored surveillance cameras and alarm systems to detect and respond to suspicious activities or security incidents promptly.

• Provided access control by verifying credentials and conducting security checks of individuals and vehicles entering and exiting premises.

• Responded to emergencies, disturbances, and alarms, taking appropriate action to mitigate risks and ensure the safety of occupants.

• Prepared detailed incident reports documenting security incidents, observations, and actions taken for follow-up and documentation purposes.

• Collaborated with law enforcement and emergency responders as needed to address security concerns and maintain order.

• Promoted from Sales Associate to Head Cashier within 1 month

• Greeted customers with a friendly demeanor and provided assistance with product inquiries and purchases.
• Processed sales transactions quickly and accurately using point-of-sale (POS) systems, handling cash, credit card, and electronic payments.
• Balanced cash register at the beginning and end of each shift, ensuring accuracy and accountability of funds.
• Maintained cleanliness and organization of the checkout area, including stocking bags, cleaning equipment, and sanitizing surfaces.
• Addressed customer concerns and resolved issues promptly and courteously, escalating complex problems to management when necessary.
• Collaborated with team members to achieve sales goals, promote store initiatives, and ensure a positive shopping experience for customers