Summary
Overview
Work History
Education
Skills
Timeline
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Rodneisha Freeman

Washington

Summary

Dynamic professional with extensive experience as a Correctional Officer at GA Department of Corrections, excelling in conflict resolution and crisis intervention. Proven ability to maintain safety protocols and effectively manage inmate behavior, fostering a secure environment. Skilled in data entry and patient documentation, with a strong commitment to team collaboration and effective communication.

Overview

13
13
years of professional experience

Work History

Correctional Officer

GA Department of Corrections
Atlanta
06.2020 - 03.2024
  • Conducted regular inspections of cells and common areas for contraband.
  • Supervised inmate activities and maintained safety protocols within the facility.
  • Managed inmate behavior through effective communication and conflict resolution skills.
  • Administered first aid and emergency response as needed within the environment.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.

Unit Clerk

Atlanta Medical Center South
Atlanta
01.2021 - 02.2022
  • Scanned documents into computer databases for storage purposes.
  • Answered phones to transfer calls or relay messages to patients or staff.
  • Scheduled appointments for patients and coordinated transportation services when necessary.
  • Ordered office supplies, equipment, and other materials as needed.
  • Organized ordered medical tests, sample collection and patient transportation.
  • Coordinated supply replenishment to meet expected unit demands.
  • Supported patients with timely and knowledgeable response to diverse requests.
  • Documented vitals and added lab results into patient charts.
  • Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.

Unit Secretary

DeKalb Medical
Atlanta
02.2014 - 06.2018
  • Managed patient records and ensured accurate data entry in electronic systems.
  • Coordinated communication between medical staff and patients effectively.
  • Maintained supply inventory and ordered necessary medical materials regularly.
  • Handled incoming calls and directed inquiries to appropriate departments promptly.

Customer Support Specialist

Delta
Atlanta
03.2012 - 05.2014
  • Assisted customers with inquiries and resolved issues effectively.
  • Provided product information and guidance to enhance customer experience.
  • Maintained knowledge of Delta's services and offerings for accurate support.
  • Responded to customer emails and calls with prompt attention and care.
  • Investigated customer complaints regarding product quality or service rendered.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Created detailed reports on customer feedback for management review.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Processed customer account changes with proprietary software.
  • Prepared daily activity reports summarizing activities related to customer support requests.

Behavioral Health Intern

Northwest Georgia Regional Hospital
Rome
05.2011 - 08.2011
  • Assisted clients with behavioral assessments and treatment planning.
  • Documented client progress and maintained accurate case records.
  • Provided resources and referrals for community support services to clients.
  • Performed crisis intervention for acute episodes of mental illness or substance abuse problems.
  • Assisted in the development of therapeutic activities and interventions to help clients achieve their goals.
  • Delivered presentations at community events regarding available behavioral health services.
  • Educated patients on coping skills such as stress management techniques and healthy lifestyle habits.
  • Facilitated communication between clients, family members, and other healthcare professionals involved in a client's care plan.

Education

Associate of Arts - Criminal Justice

Prince George Community College
Largo MD
05-2013

High School Diploma -

Central High School
Macon, GA
08-2007

Skills

  • Contraband inspection
  • Inmate supervision
  • Conflict resolution
  • Emergency response
  • Incident reporting
  • Behavior management
  • Crisis intervention
  • Data entry
  • Safety protocols
  • Mental health awareness
  • Search and seizure procedures
  • Self-defense tactics
  • CCTV monitoring
  • Emergency management
  • Relationship building and management
  • Weapons training
  • Occupational hazards and safety precautions
  • Contraband detection
  • Medical terminology
  • Team collaboration
  • First aid administration
  • Customer service
  • Effective communication
  • Training new staff
  • Client assessment
  • Communication skills
  • Time management
  • Training facilitation
  • Stress management
  • Patient documentation

Timeline

Unit Clerk

Atlanta Medical Center South
01.2021 - 02.2022

Correctional Officer

GA Department of Corrections
06.2020 - 03.2024

Unit Secretary

DeKalb Medical
02.2014 - 06.2018

Customer Support Specialist

Delta
03.2012 - 05.2014

Behavioral Health Intern

Northwest Georgia Regional Hospital
05.2011 - 08.2011

Associate of Arts - Criminal Justice

Prince George Community College

High School Diploma -

Central High School

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