Rodneka Gray
Baton Rouge,LA
Summary
My name Rodneka. I graduated High School with a 3.5 GPA and a graduate of Penn Foster Career School. I received my Medical Administrative Assistant Certification . I am now currently enrolled into Unitech for Information Technology of June 2023 . I have been working since the age of 16 I have previous job experiences in retail, fast food, oil refining environments , customer service representative and medical administration. I am a hard-working, determined, dependable, faced paced (multi-tasking) individual with outstanding telephone, scheduling and documentation skills. Who offers excellent communication and computer skills. I meet deadlines and a professional who thrives under pressure. I am very focused on succeeding at a task that is given to me. I have the ability to pick up really quickly and follow directions as needed. Also, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Custmer Service Representative
Reliant Client Care - Arise
, United States
07.2023 - Current
- Provide support for world class companies
- Assisting customers with product questions , placing new orders , handling existing orders, returns and replacements . Provide store specific support and contacting vendors for shipping information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative (WFH)
WellMed/ Carenet
, United States
07.2022 - 03.2023
- Answers high volume of calls; transfers and directs calls; provides exceptional customer service via telephone Responsible for all front office patient coordination; to be completed in a timely manner (e.g
- Appointment scheduling, transport coordination) Communicates clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership
- Accurately inputs data into both Carenet and EMR (Electronic Medical Records) databases Answers all inquiries from patients, customers and third party vendors; provides clinic directions / hours of operation Contacts health plans and verifies patient insurance information
Unit Clerk/CNA PRN
Baton Rouge General
Baton Rouge, LA
01.2021 - 04.2022
- Human Resources dept ops .
- PRN work Thursday & fridays 8am -4pm
- But 3 months level up to Unit Secretary / Receptionist PRN as well admitting and discharging patients , answering multiple phone calls and transferring , input data in the computer , copying , faxing , and scanning and printing paperwork
- Answers high volume of calls; transfers and directs calls; provides exceptional customer service via telephone Responsible for all front office patient coordination; to be completed in a timely manner (e.g
- Appointment scheduling, transport coordination) Communicates clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership
- Accurately inputs data into both Carenet and EMR (Electronic Medical Records) databases Answers all inquiries from patients, customers and third party vendors; provides clinic directions / hours of operation Contacts health plans and verifies patient insurance information
Certified Nursing Assistant/Receptionist
Oaks of Houma
Houma, LA
01.2019 - 08.2019
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals
- Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints
- Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Maintains work operations by following policies and procedures
- Protects organization's value by keeping patient information confidential
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and jcaho standards
- Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments
- RECEIVED CNA THROUGH NURSING HOME BUT WAS WILLING TO RELOCATE.
Office Assistant ( temporary ) Work Experience Program
TerreboneBusiness & Career Solutions Center
Houma, LA
08.2017 - 08.2018
- Answered and managed incoming and outgoing calls while recording accurate messages including courtesy calls more like a CSR
- Copy and fax machines for job search activities Maintained a clean reception area, including lounge and associated areas
- Organized all new hire, security and temporary paperwork.Data Entry Greet all visitors and staffs from other parishes and assist them to the correct employee or office
- Assist visitors/customers with computer assistance help find jobs, build resumes, and fill out and print important documents that need to be mailed or faxed
- Assisted senior recruiting staff with career fairs and recruiting events
- Managed office supplies, vendors, organization and upkeep.
Cashier
Walmart Supercenter
Thibodaux, LA
05.2014 - 02.2017
- Provides direct assistance to customers, co-workers, peers, etc
- Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
- Assists customers with bagging groceries and transportation to their vehicles
- Performs cashier services; handling large amounts of money daily, operating an automated cash register, process refunds, and conduct intercom announcements
- Performs inventory control procedures by checking items for stocking from the manifest/orders
- Performs product placement and pricing duties
- Ensures all tasks are performed in accordance to safety policies and procedures
- Maintains a clean and organized working area in the facility
- Trains new cashiers/stockers as needed
- Performs other duties as assigned by shift manager
- Greeted customers promptly
- Collected and stored coupons
- Verified that all customers received receipts for their purchases.
McDonalds Crew Member
McDonalds
Raceland, LA
02.2012 - 04.2014
- on
- Assembled and served meals according to specific guest requirements.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Presented orders to guests within anticipated service times.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Assisted in the preparation of food items such as sandwiches, deserts , and salads.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Education
Information Technology -
Unitech Training Academy-Houma
07-2024
Medical Administrative Assistant -
Pennfoster Career College
Remote03.2019
High School Diploma -
Pennfoster High School
Remote06.2015
Skills
- MS Office
- Excel
- Receptionist
- Medisoft (2 years)
- EMR
- Communications
- Cash Handling
- Word Processing
- Computer Hardware
- Administrative Assistant
- Medical Terminology
- Data Entry
- HHA
- Home Health
- Medical Receptionist (Less than 1 year)
- Sales Experience
- Medical Office Experience
- Phone Etiquette
- Vital Signs
- HIPAA
- Insurance Verification
- Triage (Less than 1 year)
- Medical Coding
- Laboratory Experience
- Medical Billing
- Medical Records
- Computer Skills
- Patient Care
- Nursing
- Medical Scheduling
- Ccma (3 years)
- QuickBooks (3 years)
- Experience Administering Injections
- Epic (4 years)
- Phlebotomy
- Anatomy Knowledge
- ICD-10
- Clerical Experience
- Documentation review (3 years)
- Hospice care (1 year)
- Windows (10 years)
- Caregiving
- ICD Coding
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Leadership
- Physiology Knowledge
- EClinicalWorks (1 year)
- Recruiting
- Certified Medical Assistant (3 years)
- Medicare
- Cerner
- CPT Coding
- Venipuncture
- Transcription
- Epic (2 years)
- Medical scheduling (2 years)
- Medical office experience
- Medical terminology
- Customer service
- Typing
- Hazardous Waste Operations & Emergency Response Training (2 years)
- System design
- Accounting
- Software troubleshooting
- Accounts receivable
- Teaching
- Machine learning
- Patient monitoring
- Live chat
- SharePoint
- Dump truck
- Medical insurance follow up (4 years)
- EMR systems
- EHR systems
- Call Management
- Paperwork Processing
- Scheduling
- Microsoft Office Suite
- Documentation
- Direct Patient Care
- Transporting Patients
- Medical Terminology Knowledge
- Preparing Meals
- Understands Medical Procedures
- Outpatient Care
- Professional phone etiquette
- Conference planning
- Team building
- Accurate and detailed Flexiblible 66 WPM typing speed (298CPM)
- HIPAA compliance
- Advanced clerical knowledge
- Credit card processing
- Quick learner
Certification
- Twic, 01/2018, 07/2023
- American HEART Association CPR/First Aid/ AED, 05/2021, 05/2022, 186005816671
- Drivers License, 03/2019, 03/2023, True
- Certified Medical Administrative Assistant (CMAA), 07/2019 - Present, X3N6H6H2
- CPR, Certified Nursing Assistant (CNA), 10/2022, #322002
- Flagger, 09/2021, 09/2025, 1253-1061-115040
- OSHA 10, 04/2022, 04/2023, Safety council
Timeline
Custmer Service Representative
Reliant Client Care - Arise
07.2023 - Current
Customer Service Representative (WFH)
WellMed/ Carenet
07.2022 - 03.2023
Unit Clerk/CNA PRN
Baton Rouge General
01.2021 - 04.2022
Certified Nursing Assistant/Receptionist
Oaks of Houma
01.2019 - 08.2019
Office Assistant ( temporary ) Work Experience Program
TerreboneBusiness & Career Solutions Center
08.2017 - 08.2018
Cashier
Walmart Supercenter
05.2014 - 02.2017
McDonalds Crew Member
McDonalds
02.2012 - 04.2014
Information Technology -
Unitech Training Academy-Houma
Medical Administrative Assistant -
Pennfoster Career College
High School Diploma -
Pennfoster High School
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