Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Djietlee Gressy

Summary

Accomplished Dispatcher Coordinator at WORLDPAC, adept in logistics management and customer relations, significantly enhanced dispatch efficiency and customer satisfaction. Demonstrated leadership in coordinating schedules and optimizing routes, alongside a proven ability in staff training and incident reporting. Achieved notable improvements in operational workflows and team productivity. Well-qualified , proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Supervised preventive maintenance and scheduled repair activities as Reliable worker with solid emergency response coordination and fleet management skills. Built high-performing teams through great leadership skills.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Dispatcher Coordinator

WORLDPAC
06.2020 - Current
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.

Forklift Operator

WORLDPAC
06.2020 - Current
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Manager's Assistant

Burger King
01.2018 - 06.2019
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Scheduled meetings and managed calendar.
  • Resolved basic computer and office equipment issues through troubleshooting.

Donut Maker

Dunking Donuts
03.2015 - 06.2017
  • Baked, decorated and displayed donuts per guidelines.
  • Kept workstation and area around workstation neat and clean.
  • Collaborated with team members to fulfill large orders efficiently and within tight deadlines.
  • Contributed to increased sales by creating visually appealing donut displays that attracted customer attention.

Education

Broward College
Fort Lauderdale, FL
08.2018 - 05.2019

Skills

  • Dispatch Software Familiarity
  • Route Planning
  • Incident Reporting
  • Logistics Management
  • Customer Relations
  • Schedule Management
  • Work Order Management
  • Team Leadership
  • Staff Training

Languages

English
Full Professional
creole
Full Professional
French
Limited Working

Timeline

Dispatcher Coordinator

WORLDPAC
06.2020 - Current

Forklift Operator

WORLDPAC
06.2020 - Current

Broward College
08.2018 - 05.2019

Manager's Assistant

Burger King
01.2018 - 06.2019

Donut Maker

Dunking Donuts
03.2015 - 06.2017
Djietlee Gressy