Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rodnesha Bosley

Houston,TX

Summary

Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.

Overview

9
9
years of professional experience

Work History

Call Center Representative

S4 Communications
Houston, Texas
10.2022 - Current
  • Assisted customers by answering their inquiries and guiding them through the process of enrolling in electric and gas plans.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Maintained conversion rate and sales.

Call Center Representative

Iqor
Houston, TX
04.2021 - 10.2022
  • Assisted customers with resolving device issues, whether they were non-functional or had been compromised during transit.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Offered resolutions to de-escalate calls and solve customer issues.

Cashier

Service Systems Associates Inc.
Houston, TX
01.2020 - 04.2021
  • Took and ran customer orders at a cafe while managing the cash register.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Home Health Aide

Tobi health care
Houston, TX
03.2019 - 11.2020
  • Prepared meals and snacks according to prescribed diets.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Administered medications as instructed by physician or nurse practitioner.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Assisted clients with bathing, dressing and incontinence care.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.

Home Health Aide

Valley View Home Health
Houston, TX
04.2019 - 08.2019
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Administered medications as instructed by physician or nurse practitioner.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Assisted with client personal care needs to foster independence and well-being.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.

Home Health Aide

SYNERGY HomeCare
Houston, TX
11.2018 - 04.2019
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Prepared meals and snacks according to prescribed diets.
  • Transported clients to doctor appointments and social events.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Assisted clients with bathing, dressing and incontinence care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.

Inbound Stower

Amazon
Houston, TX
09.2018 - 11.2018
  • Scanned barcodes on products to ensure accurate tracking of inventory levels.
  • Implemented proper safety measures for stowing products in robotic compartments
  • Received and sorted inbound inventory accurately and efficiently.
  • Maintained accurate records of stowed items for inventory tracking purposes.

Direct Care Worker

Vita-Living
Houston, TX
09.2017 - 09.2018
  • Assisted disabled individuals at the Activity Center to offer support with basic needs, including feeding and personal hygiene.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Encouraged socialization through recreational activities such as group outings and community events.
  • Organized paperwork related to case notes, assessment forms and discharge summaries.
  • Participated in team meetings to discuss best practices for providing quality care.
  • Provided emotional support to clients experiencing difficult life transitions or crises.
  • Established trusting relationships with clients by being a reliable source of support.
  • Adapted strategies depending on individual needs while adhering to established protocols.
  • Performed basic first aid procedures when necessary.
  • Actively promoted positive behaviors among clients through reinforcement techniques.

Direct Support Professional

Richmond State Supported Living Center
Richmond, TX
05.2015 - 08.2017
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in learning and developing new skills.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Used approved crisis intervention techniques in emergency situations.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Assisted in feeding clients

Education

High School Diploma -

G.W. Carver Senior High School
Houston, TX
06-2012

Some College (No Degree) - Social Psychology

Lone Star College System
Spring, TX

Skills

  • Call Control
  • Sales closing
  • Customer Relationship Management
  • Customer Service
  • Resolving issues
  • Quality Control
  • Answering questions
  • Call handling
  • Product Knowledge
  • Technical Troubleshooting
  • Problem-solving skills
  • Inbound Phone Call Management
  • Customer communications
  • Call controlling
  • Building rapport
  • Performance Improvement
  • Sales expertise
  • Providing customer support
  • Quality assurance optimization
  • Proficient in Avaya, knowledgeable base, and Cx One/Nice

Timeline

Call Center Representative

S4 Communications
10.2022 - Current

Call Center Representative

Iqor
04.2021 - 10.2022

Cashier

Service Systems Associates Inc.
01.2020 - 04.2021

Home Health Aide

Valley View Home Health
04.2019 - 08.2019

Home Health Aide

Tobi health care
03.2019 - 11.2020

Home Health Aide

SYNERGY HomeCare
11.2018 - 04.2019

Inbound Stower

Amazon
09.2018 - 11.2018

Direct Care Worker

Vita-Living
09.2017 - 09.2018

Direct Support Professional

Richmond State Supported Living Center
05.2015 - 08.2017

High School Diploma -

G.W. Carver Senior High School

Some College (No Degree) - Social Psychology

Lone Star College System

Similar Profiles

CREATE PROFILE
Rodnesha Bosley