Rodnesha Davis
Pine Castle,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hard working and observant professional with several years of experience operating and maintaining equipment in high volume environments.
Overview
12
12
years of professional experience
Work History
Dock Forklift Driver
Publix
Orlando, FL
01.2023 - 10.2023
- Verified that product was loaded correctly onto trailers for shipping purposes.
- Communicated with team members to coordinate efficient and accurate movements.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Staged goods in loading dock area.
- Operated forklift to transport goods throughout warehouse.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Communicated with supervisor and other warehouse staff to coordinate work.
Warehouse Forklift Operator
LGSTX
Orlando, FL
09.2021 - 10.2022
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Received, inspected and stocked incoming shipments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Staged goods in loading dock area.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Organized items according to size, type, style, color, or product code.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Maintained accurate inventory records using computerized tracking systems.
- Used scanners to track parcel information, condition or receipt.
Customer Service Representative
Sams Club
Madison, MS
06.2019 - 11.2020
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Paralegal Intern
Benjamin Law Firm
Orlando, FL
02.2013 - 05.2013
- Responded to client calls and inquiries to deliver applicable information.
- Created spreadsheets for data entry purposes regarding case information.
- Processed closing documents and transactional documents for legal review.
- Maintained a calendar system for tracking deadlines related to filings and court appearances.
Receptionist
Florida Nurses Association
Orlando , FL
05.2011 - 05.2012
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05-2013
Skills
- Multitasking and prioritization
- Time management
- Meticulous and organized
- Phone etiquette
- Appointment scheduling
- Typing speed
- Data entry
- Shipping and receiving
Timeline
Dock Forklift Driver
Publix
01.2023 - 10.2023
Warehouse Forklift Operator
LGSTX
09.2021 - 10.2022
Customer Service Representative
Sams Club
06.2019 - 11.2020
Paralegal Intern
Benjamin Law Firm
02.2013 - 05.2013
Receptionist
Florida Nurses Association
05.2011 - 05.2012
High School Diploma -
Maynard Evans High School
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