RODNESHA DAVIS
Orlando
Summary
Customer-focused professional with over 6 years of experience in warehouse operations, team leadership, and customer service. Skilled in forklift operation, inventory management, and delivering excellent service in fast-paced environments. Seeking to contribute strong organizational and communication skills to a dynamic team.
Overview
7
7
years of professional experience
Work History
Forklift Operator
Publix
01.2023 - 10.2023
- Verified that product was loaded correctly onto trailers for shipping purposes.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Staged goods in loading dock area.
- Operated forklift to transport goods throughout warehouse.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Communicated with supervisor and other warehouse staff to coordinate work.
Warehouse/Forklift Operator
LGSTX Services
11.2021 - 02.2022
- Conducted regular performance reviews with team members in order to identify areas of improvement.
- Prepared end-of-shift reports summarizing sales data, labor costs, waste disposal totals.
- Organized and delegated daily tasks to team members in order to ensure efficient operations.
- Ensured all health, safety, and sanitation regulations were adhered to according to company policy.
- Performed cashier duties when needed during peak periods or due to staffing shortages.
- Supervised and trained staff on restaurant policies, procedures, and customer service standards.
- Resolved customer complaints in a professional manner.
- Maintained accurate records of sales transactions using POS system software.
- Managed front-of-house operations including seating guests, answering phones, taking orders.
Shift Manager
Panda Express
05.2020 - 02.2022
- Conducted regular performance reviews with team members in order to identify areas of improvement.
- Prepared end-of-shift reports summarizing sales data, labor costs, waste disposal totals.
- Organized and delegated daily tasks to team members in order to ensure efficient operations.
- Ensured all health, safety, and sanitation regulations were adhered to according to company policy.
- Performed cashier duties when needed during peak periods or due to staffing shortages.
- Supervised and trained staff on restaurant policies, procedures, and customer service standards.
- Resolved customer complaints in a professional manner.
Customer Service Representative
Faneuil
04.2020 - 06.2021
- Provided guidance and support to Customer Service Representatives on a daily basis.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained accurate records of employee attendance, vacation days and sick leave requests.
- Monitored team performance metrics such as call wait times, average handle time and first call resolution rates.
Customer Service/Cashier
Sam's Club
03.2019 - 04.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
Cook/Cashier
Zaxby's
08.2016 - 04.2018
- Followed recipes and portion control guidelines to consistently deliver delicious meals
- Managed food inventory, minimizing waste and optimizing cost efficiency
- Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
- Maintained a clean and organized work area, adhering to sanitation regulations
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Education
High School Diploma -
Maynard High School
Orlando, FL01-2013
Business Administration
Tallahassee Community College
Tallahassee, FL01-2014
Business Administration
Hampton University
Hampton, VA01-2013
Skills
- Shift management
- Customer service
- Cash handling
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Problem resolution
- Complaint handling
- Team management
- Employee training
- Decision-making
- Customer relationship management (CRM)
- Forklift operation
- Reliability and punctuality
Timeline
Forklift Operator
Publix
01.2023 - 10.2023
Warehouse/Forklift Operator
LGSTX Services
11.2021 - 02.2022
Shift Manager
Panda Express
05.2020 - 02.2022
Customer Service Representative
Faneuil
04.2020 - 06.2021
Customer Service/Cashier
Sam's Club
03.2019 - 04.2020
Cook/Cashier
Zaxby's
08.2016 - 04.2018
High School Diploma -
Maynard High School
Business Administration
Tallahassee Community College
Business Administration
Hampton University
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