Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rodnesha Williams

Jacksonville

Summary

Dynamic and dedicated professional with a proven track record at CSL Plasma Center, excelling in customer relations and office administration. Skilled in data entry and verbal communication, I foster positive client interactions and resolve conflicts effectively, enhancing customer satisfaction and loyalty. Committed to maintaining confidentiality and professionalism in all engagements.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Friendly Job Title with Number years of experience carrying out clerical and customer service tasks. Detailed and precise when entering Type data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

2
2
years of professional experience

Work History

Receptionist

CSL Plasma Center
10.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Caregiver

Helpful Hands
07.2024 - 11.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.

Customer Service Representative

CardWorks Servicing
01.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Created and maintained detailed database to develop promotional sales.

Education

High School Diploma - Junior High Education

William M Raines
Jacksonville, FL
06.2014

Skills

  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Greeting and seating clients
  • Data inputting
  • Office administration

Languages

English
Professional Working

Timeline

Receptionist

CSL Plasma Center
10.2024 - Current

Caregiver

Helpful Hands
07.2024 - 11.2024

Customer Service Representative

CardWorks Servicing
01.2023 - 06.2024

High School Diploma - Junior High Education

William M Raines
Rodnesha Williams