Rodnesha Willis
Texas City,TX
Summary
- At Tola Market, I excelled as a Manager, enhancing customer satisfaction and team productivity through effective leadership and strategic planning. Skilled in complex problem-solving and communication, I led staff development programs and improved performance metrics, demonstrating a strong blend of analytical and interpersonal abilities. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proactive and meticulous [Tola Market] with over [8] years of experience in [Retail] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
9
9
years of professional experience
Work History
Manager
Tola Market
03.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree - Phlebotomy Technician/ BLS Certificate
College of The Mainland
Texas City, TX11-2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Sales Techniques
- Schedule Preparation
- Sales management
- Performance Evaluations
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Positive Attitude
- Multitasking Abilities
- Excellent Communication
Objective
To Seek a Position in the Healthcare industry utilizing my educational and clinical experiences.
Timeline
Manager
Tola Market
03.2016 - Current
No Degree - Phlebotomy Technician/ BLS Certificate
College of The Mainland
Similar Profiles
Martin LanderosMartin Landeros
Lead, Payment Risk & Compliance Operations at Tola Inc.Lead, Payment Risk & Compliance Operations at Tola Inc.
Abiola AjibodeAbiola Ajibode
Bookkeeper at Tola & Associate Chattered Professional AccontantsBookkeeper at Tola & Associate Chattered Professional Accontants
Kpannah Kollie DavidKpannah Kollie David
Fruit-Picker at Tola Agriculture Farming CompanyFruit-Picker at Tola Agriculture Farming Company
Kristina GarzaKristina Garza
Nurse Clinician III at University Of Texas Medical BranchNurse Clinician III at University Of Texas Medical Branch
Alaysia Murray BordelonAlaysia Murray Bordelon
Park Services Associate at Lagoon Fest TexasPark Services Associate at Lagoon Fest Texas