RODNESHA BULLOCK
Washington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Logistics Coordinator/ DME Specialist
New Hampshire Medical Supply
Temple Hills
01.2024 - Current
- Punctual and dependable
- Team building
- Scheduling coordination
- Shipment tracking
- Customer service
- Transportation planning
- Shipping procedures
- Decision-making
- Transportation management
- Logistics analysis
- Warehouse management
- Driver scheduling
- Utilized computer systems to track shipments from origin to destination and generate reports accordingly.
- Organized daily deliveries and pick-ups according to geographic area and delivery employee availability.
- Prioritized tasks and managed deadlines under strict time constraints.
- Coordinated daily operations such as loading, unloading trucks, packing orders, shipping, receiving items, and other logistics activities.
- Resolved issues during shipping, communicating delays to relevant individuals.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Updated and maintained database with accurate customer information and timely data entry.
- Examined medical equipment and facility's structural environment and checked for proper use of equipment to protect patients and staff from electrical and mechanical hazards and comply with safety regulations.
- Coordinated orders and delivery of durable medical equipment for patients.
- Verified insurance coverage and obtained prior authorizations.
- Communicated with physicians, patients, and vendors to facilitate accurate fulfillment.
- Maintained documentation in compliance with HIPAA and insurance guidelines.
- Educated patients on equipment use and troubleshooting.
Logistics Specialist
Amazon
Charlotte
10.2020 - 07.2023
- Monitored shipment progress using automated systems such as tracking software or GPS technology.
- Coordinated transportation services including scheduling pick-ups and deliveries, tracking shipments, negotiating rates, and ensuring on-time delivery of goods.
- Liaised between customers, carriers, warehouses and vendors to ensure smooth flow of operations.
- Analyzed incoming orders for accuracy and completeness, prepared purchase orders and tracked shipments.
- Resolved customer complaints related to shipping delays or damaged products quickly and efficiently.
- Utilized problem solving skills when faced with unexpected challenges during order fulfillment processes.
- Monitored delivery employees to enforce properly loaded trucks within required timeframe.
- Enforced and maintained safety and quality standard operating procedures.
- Utilized multiple modes of transportation to meet customer delivery needs.
- Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.
- Sorted and organized merchandise in preparation for shipment.
- Moved products and equipment to appropriate locations.
Customer Service Representative
American Blue Cross Blue Shield
Charlotte
02.2018 - 12.2021
- Utilized RF Scanner to track products in transit.
- Coordinated activities related to shipping, receiving, storing and distribution of goods.
- Tracked inventory movements using computerized tracking systems.
- Maintained company inventories and completed product counts for reports.
- Input product information and quantities into warehouse databases.
- Processed returns promptly according to established procedures.
- Monitored company shipments and resolved discrepancies with suppliers and clients.
- Packed orders in accordance with customer specifications.
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
- Assembled and disassembled pallets of merchandise for storage.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Front Desk Coordinator
Marriott : South Park
Charlotte
04.2016 - 03.2020
- Developed strong customer relationships and loyalty through effective communication.
- Provided product knowledge and support to customers via telephone.
- Answered inbound calls from customers, providing accurate information and resolving customer issues efficiently.
- Transmitted claims for payment and further investigation.
- Entered insurance- and claims-related information into database systems.
- Attached information to claim file.
- Prepared insurance claim forms and related documents and reviewed them for completeness.
- Reviewed insurance policy to determine coverage.
- Corresponded with insured and agent to obtain information and to inform them of account status and changes.
- Calculated premiums, refunds, commissions, adjustments and new reserve requirements, using insurance rate standards.
- Demonstrated excellent customer service skills when answering phones and responding to inquiries.
- Processed payments for services rendered utilizing the company's software system.
- Maintained neatness of front desk area and ensured proper organization of all materials.
Education
High School Diploma -
Crossland High School
Temple Hills, MD, US05.2008
Associate in Arts (A.A.) - Medical Billing / Coding
DeVry University
Phoenix, AZ, USCertification Program - Cyper Security
University of the District of Columbia
Washington, DC, USSkills
- Dispatch Coordination
- Logistics Management
- Reliable & consistent
- Adaptable
- Strong written communication
- Calm under pressure
- Brand building
- Service scheduling
- Invoice & payments
- Basic troubleshooting
- Professional phone etiquette
Certification
- Inventory Control, 08/23 - 02/24
- True Life Mastectomy Bra & Breast Fitting
References
References available upon request.
Timeline
Logistics Coordinator/ DME Specialist
New Hampshire Medical Supply
01.2024 - Current
Logistics Specialist
Amazon
10.2020 - 07.2023
Customer Service Representative
American Blue Cross Blue Shield
02.2018 - 12.2021
Front Desk Coordinator
Marriott : South Park
04.2016 - 03.2020
High School Diploma -
Crossland High School
Associate in Arts (A.A.) - Medical Billing / Coding
DeVry University
Certification Program - Cyper Security
University of the District of Columbia