Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rodneshia Carballo

Miami

Summary

Dynamic hospitality professional with extensive experience at Self Employed Services, excelling in cash handling and complaint resolution. Proven track record of enhancing customer satisfaction through strategic service delivery and strong team collaboration. Bilingual in English and Spanish, adept at thriving in fast-paced environments while fostering lasting client relationships.

Overview

12
12
years of professional experience

Work History

Hospitality Assistant

Self Employed Services
Miami
01.2015 - Current
  • Prepared checks and money-handling transactions.
  • Handled complaints professionally with an aim to resolve issues quickly.
  • Answered incoming calls from customers regarding reservations or general enquiries.
  • I worked alongside others in small business platforms. Making us come together in a unit, satisfying the client.
  • Using professionalism and order.

Hospitality Specialist

Self-employeed
Mimai
02.2013 - Current

Managed self-owned hospitality venture, prioritizing high-quality client experiences.
Developed extensive expertise in hospitality sector over several years.
Cultivated strong client relationships to drive repeat business.
Streamlined service delivery through strategic operational enhancements.

  • Identified opportunities for cost savings in order to maximize profits.
  • Learn to take positive criticism when needed. It only makes you a stronger, self-driven leader.
  • Always make sure your clients, and those you are serving, are pleased and can appreciate and recommend you to any type of atmosphere.

Education

Associate of Arts - General Management

Kaplan University
Online Courses
03-2012

Skills

  • Cash handling
  • Reservation management
  • Complaint resolution
  • Customer service
  • Service delivery
  • Executing positive deliverance performance
  • Team collaboration
  • Customer satisfaction
  • Fast paced environment adaptability
  • Reliable and responsible
  • Language proficiency
  • Bilingual English/Spanish

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Hospitality Assistant

Self Employed Services
01.2015 - Current

Hospitality Specialist

Self-employeed
02.2013 - Current

Associate of Arts - General Management

Kaplan University
Rodneshia Carballo
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