Rodneshia Carter

• Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
• Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
• Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
• Assisted highly diagnosed clients with day to day living goals as well as daily needs.
• Prepared Providers and staff with group therapy and individual therapy sessions. also provided case managment services to clients in need.

• Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
• Stocked cart with fresh linen and Amenities daily
• Daily Room checks
• Stripped guestroom from all soiled linen, towels, and trash
• Disinfected Guest Restrooms, cleaning all bath tubs, showers, shower walls, toilets, sinks, counters, base boards, mirrors and floors from all dust and debris
• Replenished Guest Rooms with fresh Amenities, Fresh towels with any special or required fold In Guest Restroom
• High Dust and Low Dust Suite
• Made guest beds in professional manner with fresh linen using housekeeping Fold as required.
• Replaced Suite with fresh glasses, ice buckets, cleaning all sinks, cabinets , drawers for any guest items left behind in checkout suites to report to lost and found Department.
• Vacuumed Guest Suites Daily , under coach pillows, behind Drapes as well as all corners of Suite.
• Assessed Suite for any Damages, or Maintenance issues that need to be reported to Facilities Department and Supervisor.
• Clocked Guest room in and Out Ensuring Housekeeping offices has current and accurate status of guest Suite.

Developed strong relationships with clients, leading to increased repeat business and referrals.

• Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
• Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
• Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
• Stocked and loaded Cart Daily with fresh linen and Towels
• Cleaned 16 Guestrooms Daily
• Morning Room checks to have accurate Room status for Supervisor
• Stripped Guest room of all linen, towels, and Trash.
• Disinfected Guestroom room cleaning shower, shower floors and walls, bath tubs, under and behind toilet area of restroom, cleaning all counter tops, sinks, under sinks, and floors ensuring to remove all debris from guest Restroom
• Replenished Restroom with fresh towels and Amenities in correct area of guest restrooms
• Made guest bed professional with fresh linen sheets and Duvet with required housekeeping Fold
• High Dust and Low Dust Guest rooms, Vacuum all four corners of guest room, under beds, under couches, coach pillows, and behind drapes
• replaced guestroom with fresh glasses, ice buckets and ice bags.
• assessed Guest rooms for any damage or maintenance issues that need to be reported to Engineering Department as well as supervisor.
• clocked guest rooms in and out ensuring Supervisor and Housekeeping office has Accurate status of Resort Room Status.
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• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Daily Pre-Shift for all team members to have accurate information to perform job duties to customers without any misleading information
• assisted and motivated team to save customers accounts with highest level of customer service in the most professional manner.