RODNESHIA JOHNSON
Tampa
Summary
Results-driven Sales Associate with a strong track record at One Touch Direct, specializing in customer service and conflict resolution. Demonstrated leadership and communication skills have led to increased team performance and heightened customer satisfaction. Proficient in POS operations and inventory management, contributing to revenue growth by effectively promoting products and delivering tailored sales recommendations. Known for exceptional organizational skills and reliability, enhancing store loyalty through knowledgeable customer support and effective display management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate/ Customer Service
One touch Direct
TAMPA
09.2023 - 01.2025
- Working with software to sale products through T-Mobile, providing knowledge about all products and details, ability to quickly execute and follow up on new program launches and inventory all while providing the best customer service through inbound/b2b outbound calls and chat
Manager on Duty
Caspers Company McDonald's
Riverview
03.2020 - 04.2023
- To follow all the CDC guidelines of public safety and health
- Perform all procedures correctly, taking care of all customers no matter what, to always keep the restaurant clean, to solve any problem with food, crew, and the restaurant, to ensure that all the employees are on task and fulfilling their duties as well as my own
- To ensure that 'Our vision as a McDonald’s Franchise has Outstanding QSC & V.'
- With consistent guidance and training, promoted within 4 months of working here
Crew Member Team Leader
Dunkin Donuts & Baskin Robbins
Tampa
11.2022 - 02.2023
- Lubricated, cleaned or repaired machinery or equipment.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Balanced cash drawers, operated registers and prepared cash deposits.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Organized storage areas for efficient usage of space.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Provided guidance to other team members regarding closing processes and procedures.
Customer Service Representative
Maximus
Riverview
06.2022 - 12.2022
- To provide insight and eligibility requirements for heath care and compare medical reviews
- Answer all incoming and outgoing calls, respond to consumer emails, researching all required information used for available resourcing options while managing and resolving customer complaints
- Overall providing customers with product and service information over phone and email
Education
Early Childhood Education - B.S in Elementary Education
Walden University
Minneapolis, MN08.2028
High School Diploma -
Hillsborough High School
Tampa, FL04.2020
Skills
- Management
- Sales
- Communication skills
- Food service
- Time management
- Cashiering
- Restaurant experience
- Cash handling
- Leadership
- Customer service
- Team collaboration
- Conflict resolution
- Stocking and receiving
- POS system operation
- Store opening and closing
- Upselling and cross selling
Certification
- Adobe Photoshop
- Adobe Premiere
- Adobe Illustrator
- Microsoft Word
Affiliations
- Reading books
- Chosen Women Christian group
- Volunteering
References
References available upon request.
Timeline
Sales Associate/ Customer Service
One touch Direct
09.2023 - 01.2025
Crew Member Team Leader
Dunkin Donuts & Baskin Robbins
11.2022 - 02.2023
Customer Service Representative
Maximus
06.2022 - 12.2022
Manager on Duty
Caspers Company McDonald's
03.2020 - 04.2023
Early Childhood Education - B.S in Elementary Education
Walden University
High School Diploma -
Hillsborough High School
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