Rodney Adams
Charlotte,NC
Summary
Technical Writer and AV Systems Specialist with 10+ years documenting and supporting complex audiovisual infrastructure across enterprise and broadcast environments. Expert in creating technical documentation, installation guides, and operational manuals for AV systems, including LED walls and digital signage. Skilled at translating complex AV integrations into clear user guides and training materials that enhance usability and system efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Installation Manager, Technical Documentation
Encore Global
Charlotte, NC
10.2023 - Current
- Lead installation and commissioning of AV infrastructure, LED walls, and digital signage systems across hotels, convention centers, and commercial venues nationwide.
- Manage projects from design review through installation, commissioning, client acceptance, and documentation handoff.
- Interpret technical drawings, system diagrams, bills of materials, and scopes of work to execute complex AV integrations.
- Install and configure audio, video, control, and networking systems including QSC, Crestron, Extron, and NovaStar LED processors.
- Develop comprehensive technical documentation including AV operations manuals, installation guides, SOPs, system workflows, and troubleshooting documentation.
- Produce GUI-based user manuals and system diagrams translating complex AV architectures into clear operational procedures.
- Create knowledge base articles and technical training documentation for venue staff and internal engineering teams.
- Document system configurations, installation procedures, and troubleshooting workflows to support long-term system maintainability.
- Deliver onsite training and operational documentation enabling venue teams to manage AV systems independently.
Audio Video Engineer / Project Manager
AmWINS
Charlotte, NC
01.2016 - 01.2023
- Managed enterprise AV infrastructure supporting 165+ corporate office locations nationwide.
- Led deployment of enterprise collaboration systems including Microsoft Teams, Zoom, WebEx, and Skype conferencing environments.
- Created and maintained technical documentation including system architecture diagrams, installation documentation, configuration guides, and operational procedures.
- Developed SOPs, troubleshooting guides, and knowledge base documentation for IT and AV support teams.
- Produced technical training materials and end-user documentation to improve adoption of collaboration technologies.
- Diagnosed and resolved complex AV system integration issues involving network connectivity, signal routing, and control systems.
- Coordinated vendors and internal teams to ensure consistent AV deployment standards and documentation accuracy.
AV Technician
Wells Fargo
Charlotte, NC
01.2014 - 01.2016
- Installed and maintained corporate AV systems supporting executive conference rooms and enterprise meeting environments.
- Provided technical support for video conferencing, corporate presentations, and internal communications systems.
- Created installation documentation, troubleshooting procedures, and internal technical guides for AV support teams.
- Documented system configurations and operational workflows to support long-term infrastructure maintenance.
- Coordinated with IT and facilities teams to ensure reliable AV system integration.
VOD / AV Technician
NBC Universal Studios
Charlotte, NC
01.2012 - 01.2014
- Configured and maintained broadcast audio/video equipment for studio productions and live broadcasts.
- Troubleshot technical issues during live production to ensure broadcast continuity and signal integrity.
- Produced technical documentation and operational procedures supporting broadcast equipment setup and troubleshooting.
- Performed equipment calibration, preventative maintenance, and configuration documentation.
- Edited video-on-demand (VOD) news segments for digital distribution platforms to improve viewer engagement.
Education
Bachelor of Science - Communications Systems Technology
Fayetteville State University
Fayetteville, NCSkills
- Technical Documentation
- AV Operations Manuals
- Standard Operating Procedures (SOPs)
- Installation & Configuration Guides
- System Architecture Documentation
- Troubleshooting Documentation
- Knowledge Base & Technical Articles
- Technical Diagrams & System Workflows
- AV Systems Integration
- LED Wall & Digital Signage Systems
- Control Systems (Crestron, QSC, Extron)
- End-User Training Documentation
- Microsoft 365
- Bluebeam Revu
Certification
Certified Technology Specialist,
Osha 10 Certification,
QSC Certification,
Extron Certification,
Crestron Certification
Timeline
Installation Manager, Technical Documentation
Encore Global
10.2023 - Current
Audio Video Engineer / Project Manager
AmWINS
01.2016 - 01.2023
AV Technician
Wells Fargo
01.2014 - 01.2016
VOD / AV Technician
NBC Universal Studios
01.2012 - 01.2014
Bachelor of Science - Communications Systems Technology
Fayetteville State University
TECHNOLOGIES
- Crestron
- QSC
- Extron
- NovaStar LED Processors
- Polycom
- Cisco Collaboration Systems
- Barco ClickShare
- WePresent
- ScreenCloud
- Microsoft Teams / Zoom / WebEx
- AV Signal Processing
- System Integration
KEY ACHIEVEMENTS
- Spearheaded the installation and documentation of complex AV systems in diverse environments, from large convention centers to international venues.
- Reduced post-installation issues by developing tailored documentation and training programs, empowering non-technical staff to operate systems effectively and independently.
- Enhanced efficiency and collaboration across regions by standardizing documentation templates and training protocols, streamlining enterprise AV deployment and adoption.
- Supported AV deployments across 85+ corporate offices, enabling remote collaboration through advanced conferencing technologies.
- Recognized for rapidly diagnosing complex AV infrastructure failures during live events and presentations.