Insightful and dedicated consultant with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
● Led and managed cross-functional project teams, ensuring the successful completion of
real estate projects within scope, budget, and schedule.
● Collaborated with architects, contractors, and stakeholders to define project goals and
specifications, facilitating effective communication and project understanding.
● Implemented industry-best project management methodologies and tools to enhance
project flexibility, responsiveness, and overall efficiency.
● Oversaw risk assessment and mitigation strategies, ensuring proactive identification and
resolution of potential issues.
● Conducted regular project status updates, reporting to senior management and
stakeholders, providing insights into project progression, challenges, and resolutions.
● Utilized advanced data management techniques to organize and analyze project-related
information, improving decision-making processes.
● Negotiated and administered contracts, ensuring compliance with legal and regulatory
requirements, and maximizing value for the firm.
● Coordinated details for real estate events, managing logistics, budgets, and timelines for
successful execution.
● Implemented project planning and execution strategies, overseeing tasks, resource
allocation, and project timelines.
● Fostered strong team development through effective leadership, motivation, and
collaboration, ensuring optimal project performance.
● Welcomed guests with a high-touch, customer-first approach, ensuring confidentiality for
high-profile visitors.
● Managed reservations through inbound and outbound phone calls, emails, and onsite
coordination.
● Greeted and escorted guests to and from the Lounge, covering reception desk essentials.
● Coordinated with operating partners to handle guests and reservations professionally,
following onsite protocols.
● Provided recommendations for destinations, including local restaurants, hotels,
transportation, directions, and attractions.
● Adhered to operations principles to ensure consistent, high-quality guest experiences.
● Troubleshooted and resolved issues promptly, demonstrating strong problem-solving
skills.
● Orchestrated seamless and memorable experiences for clients, ensuring their unique
preferences and needs were met with meticulous attention to detail.
● Conducted private tours of the luxury facilities, showcasing distinctive features and
providing tailored insights to clients.
● Managed reservations for exclusive services and amenities, coordinating both inbound
and outbound communication through various channels.
● Collaborated with high-end service providers and vendors to curate a network of
premium resources for clients, enhancing the overall luxury experience.
● Implemented and maintained a high-touch concierge program, exceeding client
expectations through proactive and anticipatory service.
● Established and nurtured relationships with local businesses, including restaurants, hotels,
and transportation services, to provide clients with top-tier recommendations.
● Maintained a professional and polished appearance, embodying the brand's luxury
standards and contributing to a prestigious atmosphere.
● Upheld confidentiality and privacy protocols, ensuring the discretion and security of
sensitive client information.
● Coordinated with internal teams to ensure seamless logistics for high-profile events,
private functions, and exclusive experiences.
● Utilized social media networking to enhance the company's online presence and engage
with clients in a luxury lifestyle context.
● Provided personalized assistance to guests, offering recommendations for local
attractions, cultural events, and entertainment options.