Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Rodney Allen

Rodney Allen

North Little Rock,AR

Summary

Sales and Customer Service professional driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services to create solutions for customers to drive loyalty, retention and revenue.

Overview

20
20
years of professional experience

Work History

e-Live Verification Phone Agent

U-Haul International
North Little Rock, AR
05.2024 - Current
  • Receiving inbound calls and making outbound calls while interacting with the customer via chat to explain and/or obtain the required information for rental.
  • Review customer's information ensuring that everything meets the required standards to rent before approving the rental.
  • Compare National and International identification types against document checkers to verify authenticity.

Virtual Outdoor Sales Agent

Wayfair.com
North Little Rock, AR
03.2021 - 04.2024
  • Consistently in the top 10 of the sales department for close rate, volume, and quality assurance.
  • Contributed to team objectives in a fast-paced environment.
  • Aided conversion of casual shoppers into customers through product knowledge and product solutions to meet customers' specific needs.
  • Streamlined internal processes for improved efficiency, increasing close rate by more than 15% team-wide.
  • Promoted from Generalist May 2023

North American Last Mile Transportation Operations

Amazon
North Little Rock, AR
05.2020 - 01.2021
  • Managed timely and effective replacement of damaged or missing products.
  • Assisted clients with product questions to facilitate online ordering process.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Assisted delivery drivers when they had an emergency.
  • Promoted from Generalist May 2023

Virtual Technical Support Representative

OneSupport
Austin, TX
12.2008 - 02.2011
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Handled up to 6 chat sessions simultaneously,
  • Led team sales goals by upselling products and services.

Manager • Loan Officer

Affinity Capital
Las Vegas, NV
02.2004 - 09.2008
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Developed strong relationships with banks, account executives, underwriters, and title professionals. Daily operations included the management of 15-20 loan officers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High School Diploma -

Hudson High School
Lufkin, TX
05.1994

Skills

  • 10 Years Remote Work Experience
  • Proven ability to resolve complex problems with minimal guidance
  • Sales Expertise
  • Excellent verbal and written communication skills
  • Records Management
  • Technical Troubleshooting
  • Account development

Timeline

e-Live Verification Phone Agent

U-Haul International
05.2024 - Current

Virtual Outdoor Sales Agent

Wayfair.com
03.2021 - 04.2024

North American Last Mile Transportation Operations

Amazon
05.2020 - 01.2021

Virtual Technical Support Representative

OneSupport
12.2008 - 02.2011

Manager • Loan Officer

Affinity Capital
02.2004 - 09.2008

High School Diploma -

Hudson High School

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Rodney Allen