Rodney A. Newkirk
Norwood,Ma
Summary
Adept at enhancing operations and customer satisfaction, Rodney tenure at Wholefoods showcased continuous learning mindset and fish filleting expertise. By implementing quality control measures and fostering a culture of food safety compliance, Rodney significantly improved service standards. Ability and efficiency in inventory management drove positive changes, demonstrating commitment to excellence and growth. Experienced with seafood preparation and customer service in fast-paced environment. Utilizes strong teamwork and communication skills to ensure smooth operations and customer satisfaction. Knowledge of maintaining hygiene standards and ensuring product quality.
Overview
2025
2025
years of professional experience
Work History
Seafood Team Member
Wholefoods
- Proactively identified opportunities to improve operations within the seafood department, suggesting ideas for process improvements or cost-saving measures when applicable.
- Enhanced customer satisfaction by providing exceptional service and accurate product knowledge.
- Achieved high levels of accuracy when inputting data into inventory systems, minimizing discrepancies between recorded counts and actual stock on hand.
- Promoted a safe working environment by following sanitation guidelines and adhering to safety protocols at all times.
- Acted as a trusted resource for customers, providing reliable advice on seafood selection, storage, and preparation based on their individual preferences or dietary requirements.
- Maintained strict quality control standards for seafood products, ensuring freshness and safety for consumers.
- Assisted in the training of new team members, passing on valuable knowledge and skills for success in the role.
- Contributed to a positive workplace culture by fostering open communication among team members and showing respect for diversity of experiences and backgrounds.
- Handled customer inquiries professionally, offering solutions that met their needs while supporting store objectives.
- Maximized the efficiency of order processing by effectively prioritizing tasks during busy periods.
- Supported overall store cleanliness by conducting regular cleaning tasks in work area according to established procedures.
- Streamlined inventory management by accurately tracking incoming shipments and monitoring stock levels.
- Ensured proper storage conditions for all seafood items, minimizing waste and spoilage rates.
- Cleaned and sanitized equipment, tools, and work surfaces.
- Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
- Assisted customers with product selection by making recommendations and suggestions based on customer needs.
Grocery Team Member
Wholefoods
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
- Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
- Participated in regular training sessions to stay updated on industry trends and new products.
- Assisted in inventory management for optimal product availability and reduced waste.
- Increased efficiency by regularly updating shelf labels and ensuring accurate pricing information for customers.
- Ensured timely completion of orders by coordinating with other departments for efficient fulfillment processes.
- Implemented store merchandising strategies for an improved shopping experience and increased foot traffic.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Removed trash, swept, and mopped floors for professional appearance.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Maintenance Engineer
Wholefoods
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Maintained strong relationships with vendors and suppliers, securing high-quality parts at competitive prices for the company.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Resolved customer complaints in prompt, polite and professional approach.
- Investigated and corrected mechanical problems with machinery.
- Diagnosed and resolved machine operation variations and equipment problems.
- Collaborated with engineering team to design modifications that improved equipment performance and reliability.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Reduced downtime, meticulously scheduling repairs during off-peak hours.
- Coordinated with external vendors for timely completion of critical repairs and upgrades.
- Streamlined inventory management for maintenance supplies, ensuring availability while reducing excess stock.
- Improved safety standards with comprehensive reviews and updates to maintenance protocols.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Prep Food Supervisor
Wholefoods
10.2009 - 06.2024
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Improved food safety standards by implementing thorough training programs and regular inspections.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
- Assessed staffing requirements regularly to ensure proper coverage during peak periods without compromising service quality or exceeding labor cost budgets.
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Conducted regular performance reviews of team members to identify areas for improvement and offer constructive feedback on progress made thus far.
- Streamlined kitchen operations for increased efficiency by optimizing staff schedules and task allocation.
Education
High School Diploma -
Murfreesboro High
Murfreesboro NC06.1985
Skills
Time Management Efficiency
Continuous learning mindset
Adaptability to Change
Food Safety Compliance
Equipment maintenance know-how
Order processing accuracy
Quality control measures
Cold storage management
Inventory management proficiency
Cross-selling techniques
Fish Filleting Expertise
Menu planning insights
Sanitation Standards Adherence
Puzzles and Spending time with Grand Children
I do puzzles it help relax the mind and relaxing. Spending time wit the Grands to teach them life and have plenty of fun
Timeline
Prep Food Supervisor
Wholefoods
10.2009 - 06.2024
Seafood Team Member
Wholefoods
Grocery Team Member
Wholefoods
Maintenance Engineer
Wholefoods
High School Diploma -
Murfreesboro High
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