The Arts
Rodney Baskin
Self Employed
Richmond,TX
Summary
Results-driven professional with a robust background in customer service and communication, adept at handling challenging situations with patience and professionalism. Proven expertise in multitasking, maintaining precise records, ensuring legal compliance, and managing confidential information. Extensive experience in providing technical support, notarizing legal documents, overseeing small business operations, and conducting technical surveillance. Skilled in working independently under pressure, making informed decisions swiftly, and navigating complex logistical challenges. Demonstrated ability to deliver exceptional service, uphold the integrity of legal processes, and effectively contribute to organizational success. Seeking to leverage a comprehensive skill set in customer service, technical support, data entry, hiring specialist, and dispatcher roles, to drive operational excellence and enhance organizational performance.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Notary Public/Notary Signing Agent
Baskin Notary Services
05.2023 - Current
- Remotely received Remote Online Notary, Notary Signing Agent, Notary Public Commissions and Certifications May 2023
- Remotely received Texas JBCC Process Server Certification May 2024
- Remotely verify signer identity by checking IDs to ensure authenticity
- Remotely witness document signing, ensuring documents are signed willingly and without coercion
- Remotely take Acknowledgements, confirming that signers understand documents
- Remotely maintain a detailed notary journal for each notarization
- Remotely review loan documents for accuracy before signings
- Remotely perform loan signings, ensuring convenience for clients
- Travel to various locations for loan signings, ensuring convenience for clients
- Remotely witness and notarize multiple documents as required
- Remotely follow lender instructions meticulously and return signed documents promptly
- Remotely pick up and evaluate new assignments.
COVID Career Break
Covid 19 Pandemic
05.2020 - 05.2023
- Utilized the time to study and obtain certifications aimed at transitioning the family transportation business towards a more COVID-19 resilient and adaptable direction
- Eager to leverage previous skills in a current remote position.
Medicaid Transportation Contractor
Help Is On The Way Transport (Self-Employed)
01.2009 - 05.2020
- Monitored remote scheduling system for transport requests, ensuring timely completion (99% on-time arrival rate)
- Remote dispatched daily and last-minute transports, and managed emergency situations (Reduced emergency response time by 15%)
- Conducted vehicle inspections, prioritizing patient safety and comfort (Identified and resolved 20% more potential safety hazards by doing routine inspections)
- Maintained accurate daily trip logs and quality control contacts (Achieved a 98% accuracy rate in daily logs)
- Delivered exceptional customer service, efficiently resolving complaints (Resolved 95% of customer complaints within 24 hours, exceeding company target of 80%)
- Transported clients to and from medical appointments when driver sub contractors were not available. (Maintained a perfect client safety record)
- Ensured that customer quality of service was satisfactory, by communicating daily with them to evaluate their service for the day. (Achieved a 90% customer satisfaction rating, exceeding industry average of 85%)
Janitorial Contractor
Custom Commercial Building Maintenance, Inc.
04.2002 - 08.2015
- Supervised cleaning crews, scheduled tasks, and maintained cleaning inventory (Reduced cleaning supplies usage by 10% through optimized scheduling and inventory management)
- Addressed customer complaints, ensuring high customer satisfaction levels (Achieved a 95% customer satisfaction rating for resolved complaints, exceeding company target of 80%)
- Conducted daily quality control inspections of all buildings that were cleaned by sub-contractors (Identified and resolved 20% more cleaning deficiencies compared to the previous supervisor)
- Conducted hiring interviews and provided training for new employees (Reduced new employee turnover rate by 15% through targeted recruitment and effective training programs)
- Made daily quality control contact with customers to ensure their satisfaction. (Increased customer retention rate by 5% through proactive communication and addressing concerns promptly)
Switching Technician NOC
SWBT Co
01.1988 - 01.1994
- Conducted real-time monitoring of remote network switches, for anomalies (Identified and prevented 20% more potential security incidents compared to the previous quarter)
- Remotely inspected and troubleshot systems based on surveillance data (Resolved 90% of network issues remotely within 1 hour, exceeding internal target of 80%)
- Coordinated and communicated with technical teams to address security breaches and technical issues (Reduced average downtime during security incidents by 15% through effective communication and coordinated response)
- Used written communication to document all surveillance activities and system checks accurately (Achieved a 99% accuracy rate in documentation, minimizing errors and improving troubleshooting efficiency)
- Performed software and hardware installations, and monitored system performance for each stage of installation of VOIP system (Successfully completed VOIP system installation on time and within budget, with zero post-installation performance issues)
Assistant Staff Manager Employment
SWBT Co
01.1978 - 01.1984
- Tested, conducted initial, and in-depth job interviews with potential hires (Developed a structured interview process that increased the quality of hires by 15%, based on performance reviews)
- Analyzed applications to determine best candidates for hire, for available job positions (Reduced time-to-hire by 20% through effective screening and interview scheduling)
- Managed time to ensure that all qualified applicants were hired in time enough to meet deadline dates shown on job requisitions (Achieved a 100% on-time hiring rate for all open positions)
- Used computer system to maintain paperwork related to the hiring process of all applicants (Developed a streamlined electronic filing system that improved record-keeping accuracy by 95%)
- Communicated with hiring prospects and new hires to explain hiring process (Increased new hire acceptance rate by 10% through clear and timely communication)
Education
Studied Electronics Technology - Electronics Technology
Electronics Institute
Kansas City, KS1980
Skills
- Proficiency in computer systems and technology
- Strong attention to detail
- Excellent written / verbal communication skills
- Excellent research skills
- Strong work ethic and reliability to meet deadlines
- Discretion to protect privacy of all parties involved
- Logical thinker
- Ability to de-escalate tense situations and handle conflict calmly
- Excellent problem-solving and analysis skills
- Positive attitude and energetic
- Analytical Thinking
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Professional Demeanor
- Self Motivation
- Strong Decision-Making Abilities
- Adaptability and Flexibility
- Active Listening
Certification
- PSC-24358 Texas JBCC Process Server Certification, 05/08/2024
- TX Program # PSO2018300 - 7 Hour Process Server Orientation, 03/28/2024
- Texas Notary Commission, 03/2024
- IBMQ1091: RS/6000 SP Overview, Planning, and Installation
- IBMQ1107: Configuring TCPIP and Accessing the Internet
- IBMQ1113: AIX 4.0 Basic
- IBMQ1114: AIX 4.0 System Administration
- IBMQ1116: AIX VER 4 Advanced System Administration
- IBMQ1118: AIX VER 4 Advanced User
- IBMQ1121: AIX VER 4 Korn Shell Programming
- IBMQ1128: AIX VER 4 Performance Management
Work Preference
Work Type
Contract WorkFull TimeWork Location
RemoteAffiliations
- National Notary Association Certified Notary Public
- Texas Judicial Branch Cerification Commission Certified Process Server
- National Notary Association Certified Notary Signing Agent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Fishing
Languages
English
Advanced (C1)
Software
Microsoft Excel
Microsoft Word
Power Point
Google Chrome and various web browsers
Google and other Email servers
Google Docs
Various other platforms used for various reasons
Timeline
Notary Public/Notary Signing Agent
Baskin Notary Services
05.2023 - Current
COVID Career Break
Covid 19 Pandemic
05.2020 - 05.2023
Medicaid Transportation Contractor
Help Is On The Way Transport (Self-Employed)
01.2009 - 05.2020
Janitorial Contractor
Custom Commercial Building Maintenance, Inc.
04.2002 - 08.2015
Switching Technician NOC
SWBT Co
01.1988 - 01.1994
Assistant Staff Manager Employment
SWBT Co
01.1978 - 01.1984
Studied Electronics Technology - Electronics Technology
Electronics Institute
- PSC-24358 Texas JBCC Process Server Certification, 05/08/2024
- TX Program # PSO2018300 - 7 Hour Process Server Orientation, 03/28/2024
- Texas Notary Commission, 03/2024
- IBMQ1091: RS/6000 SP Overview, Planning, and Installation
- IBMQ1107: Configuring TCPIP and Accessing the Internet
- IBMQ1113: AIX 4.0 Basic
- IBMQ1114: AIX 4.0 System Administration
- IBMQ1116: AIX VER 4 Advanced System Administration
- IBMQ1118: AIX VER 4 Advanced User
- IBMQ1121: AIX VER 4 Korn Shell Programming
- IBMQ1128: AIX VER 4 Performance Management
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