Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rodney Betts

Newark,NJ

Summary

Experienced professional with a strong background in customer service, logistics, and sales. Proven ability to lead and develop teams, improve operations, and build professional relationships. Skilled in strategic planning, problem-solving, and driving continuous improvement to achieve business objectives.

Overview

25
25
years of professional experience

Work History

Feeder Driver

United Parcel Service (UPS)
01.2016 - 01.2024
  • Led a team of drivers, ensuring adherence to safety protocols and operational efficiency
  • Implemented route optimization strategies reducing delivery times by 15%
  • Coordinated with dispatch to manage delays and reroute drivers, maintaining high customer satisfaction.
  • Conducted pre- and post-trip safety inspections, ensuring proper vehicle maintenance and compliance with feral guidelines.
  • Mentored new drivers, providing training on safe driving practices and company procedures

Courier

Federal Express (FedEx)
01.2001 - 01.2016
  • Supervised daily operations, managing pickups from 20+ commercial locations.
  • Built strong client relationships through prompt, professional service. resulting in a 20% increase in repeat business
  • Managed package scanning, shipping information processing, ensuring accuracy and compliance with international shipping regulations.
  • Trained new couriers, enhancing their knowledge of New York geography, traffic patterns, and client interaction protocols.

Sales Associate, Bridal Registry

Bloomingdale's
01.1999 - 01.2001
  • Promoted high-end contemporary and traditional silver, china, glass, and giftware lines, achieving numerous bonus awards for outstanding sales
  • Assisted clients, including international dignitaries, in selecting products for bridal registries and special occasions.
  • Developed a strong repeat client base through exceptional service and product knowledge.
  • Training new sales associates in new product knowledge and effective sales strategies.

Education

High School Diploma -

St Florian High School
Hamtramck, MI

Skills

  • Leadership and Team Development
  • Strategic Planning
  • Customer Service Excellence
  • Problem Solving
  • Training and Mentorship
  • Route Coordination and Logistics
  • Sales and Client Relationship Management
  • Time Management

Accomplishments

Transformational Training, Altru NY, 2023

Life Coaching and Leadership

Team Leader

Timeline

Feeder Driver

United Parcel Service (UPS)
01.2016 - 01.2024

Courier

Federal Express (FedEx)
01.2001 - 01.2016

Sales Associate, Bridal Registry

Bloomingdale's
01.1999 - 01.2001

High School Diploma -

St Florian High School

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Rodney Betts