Summary
Overview
Work History
Education
Skills
Timeline
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Rodney Bonds

Lexington,KY

Summary

Experienced in optimizing enhancements for SFDC (Salesforce.com) and SAP, as well as HP ALM validation of processes. Skilled in crafting compelling and engaging content with a keen eye for detail and a passion for storytelling. Demonstrated ability to effectively communicate complex information clearly and concisely. Dedicated to delivering high-quality work that meets organizational and audience needs.

Overview

22
22
years of professional experience

Work History

Global Key User (GKU) R2R (Request to Resolution)

02.2021 - Current
  • My responsibilities include supporting NEXT ERP workshops, testing, and business process harmonization initiatives
  • I also manage Business Process Scope/Change Impact/Gap, Master Data, Training/Onboarding, and communicate the 'Train-the-Trainer' concept to the project team
  • Serving as a (SME) subject matter expert for the Canadian Commercial Transition to SAP Next from SAP (PRD/PRP) during the MilliporeSigma project
  • I made edits and wrote change requests (CR) for logic updates and bug fixes
  • I maintained knowledge of the return processes for various business sectors to facilitate smooth change management
  • Additionally, I helped with the training and troubleshooting of procedures to ensure they aligned with the current work methodology
  • Additionally, I monitored business KPIs (Key Performance Indicators) for the R2R process stream, provided Risk Management Cutover Management, and reviewed Master Data for communication with the deployment team
  • To date, we have continued to support the business with issues that have arisen since the go-live in 2023
  • Change requests (CRs) and incident (INC) tickets were reported to SFDC Governance and SAP IT for further enhancements to facilitate a smooth business transition.

Technical Service Specialist

MilliporeSigma
01.2013 - 02.2021
  • As A Technical Service Agent, I provided technical assistance and information to third-party support personnel, followed diagnostic and remediation policies, and developed technical solutions for day-to-day operations and long-range strategic planning
  • I helped with feedback on best practices and documentation for use in existing personnel training and new personnel onboarding processes
  • By defining service and consumable parameters, I maximized ROI for project planning, execution, with sales
  • Resolved system and program malfunctions through troubleshooting
  • Collaborated with clients and peers to translate client requirements into solutions
  • Logged cases for customers via telephone and web, along with internal inquiries from Field Service Engineers regarding LabWater system issues
  • Worked on-call rotation nights, evenings, holidays, and weekends for several years
  • I offered technical expertise to support the implementation of service plans in research and hospital laboratories within the life science industry.

Field Service Engineer

Millipore Sigma
01.2003 - 01.2013
  • As an experienced Field Service Technician with more than 15 years of experience assessing and using computer-based operational systems and software
  • Experienced in methods and techniques of small software applications and documentation in Customer service platforms
  • Excellent communication and problem-solving skills
  • Experienced in developing effective strategies and independently performing systems analysis to meet requirements and deadlines
  • Builds strong rapport with associates based on technical knowledge, professionalism, and integrity
  • Effective interpersonal skills enhance coordination and ability to negotiate; heightens project efficiency and quality performance while meeting project goals, along with inventory control
  • Carry out validations and qualifications of computer-based water operation systems for optimum performance to meet FDA guidelines for Pharmaceutical accounts.

Education

Associate of Arts -

Lexington Community College at The University of Kentucky
Lexington, KY

Bachelor of Business Administration - undefined

Strayer University
Washington, D.C.
01.2016

Skills

  • Management
  • Problem solving
  • Detail Oriented
  • Leadership
  • Communication Skills
  • Interpersonal skills
  • Quality Assurance Testing
  • Collaboration
  • Digital
  • Accuracy
  • Technical writing

Timeline

Global Key User (GKU) R2R (Request to Resolution)

02.2021 - Current

Technical Service Specialist

MilliporeSigma
01.2013 - 02.2021

Field Service Engineer

Millipore Sigma
01.2003 - 01.2013

Associate of Arts -

Lexington Community College at The University of Kentucky

Bachelor of Business Administration - undefined

Strayer University

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Rodney Bonds