Rodney Bowman
Mesquite,TX
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Security Officer
Sheraton Hotels & Resorts
Irving, TX
06.2023 - Current
- Utilized closed circuit television systems during investigations
- Maintained acute awareness of surroundings
- Demonstrated ability to assess risk and respond appropriately
- Established and maintained daily logs of activities
- Informed supervisor of any important events or details that occurred on shift.
Information Technology Help Desk Technician
UT Southwestern Medical Center
Dallas, TX
01.2021 - 12.2023
- Implemented remote troubleshooting techniques to solve common software and hardware issues providing end users with solutions
- Troubleshoot and diagnose end user's issues with software and peripheral equipment
- Identify areas of user's problem and resolved both common and complex issues
- Educated customers on simple methods to lessen frustration for future software and hardware difficulties
- Assisted remotely and via telephone to diagnose and triage solutions Perform installations and configurations of desktops, laptops, mobile devices, and associated peripherals and related Software
- Field questions from internal/external users through various channels, determining possible solutions, and guiding end users through resolutionsTime management and professional communication with clients via Microsoft Teams, phone, and email
- Ability to document all activities in detail and an understanding of the importance of quality documentation
- Experience with Avaya Agent and ServiceNow
- Ability to act as a responsible company representative while at the client site with little to no supervision regarding technical matters and with the discretion to escalate as necessary.
Claims Representative
The Cigna Group
Plano, TX
02.2020 - 03.2023
- Independently research and navigate various documents and databases to accurately process claims, ensuring compliance and adherence to established guidelines
- Confirm the presence of necessary documents within submitted claims
- Validate the accuracy of medical codes provided in claim submissions
- Assess the eligibility status of claims based on established criteria
- Review and verify other insurance coverage information in submitted claim
- Evaluate authorizations provided in claim submissions for accuracy
- Analyze account benefit plans to ensure claims align with coverage and policies
- Identify discrepancies, errors, or missing information
- Utilize multiple computer applications simultaneously
- Maintain self-discipline, consistently uphold a strong work ethic, and complete work tasks/responsibilities while working without close supervision
- Meet or exceed quality and productivity goals
- Identify claim processing learning opportunities by working directly with supervisors, coaches, and trainers to learn efficient and effective processing techniques and workflows
- Utilize a variety of virtual tools, including Outlook email, Cisco Webex, and similar applications, to effectively collaborate, communicate, and stay connected with colleagues and supervisors.
Loss Prevention Officer
The Joule Dallas
Dallas, TX
07.2018 - 12.2019
- Demonstrated ability to assess risk and respond appropriately
- Developed security policies and promulgated rules and regulations
- Developed sharp observation skills for noticing people, details, and effects
- Experienced in safety planning, security management, investigative techniques, case preparation, and public relations
- Apprehended both employees and customers when surveillance proved theft had occurred
- Implemented programs to deter theft
- Utilized closed circuit television systems during investigations
- Scheduled and maintained case files and trained security personnel
- Maintained acute awareness of surroundings
- Demonstrated ability to assess risk and respond appropriately
- Established and maintained daily logs of activities
- Developed and maintained current job assignments and rotation calendar
- Informed supervisor of any important events or details that occurred on shift.
Security Supervisor
Westin Hotel
Dallas, TX
04.2016 - 10.2018
- Demonstrated ability to assess risk and respond appropriately
- Developed security policies and promulgated rules and regulations
- Developed sharp observation skills for noticing people, details, and effects
- Experienced in safety planning, security management, investigative techniques, case preparation, and public relations
- Apprehended both employees and customers when surveillance proved theft had occurred
- Implemented programs to deter theft
- Utilized closed circuit television systems during investigations
- Maintained acute awareness of surroundings
- Demonstrated ability to assess risk and respond appropriately
- Established and maintained daily logs of activities.
Education
Associate's degree - Computer Science
National American University
05.2018
Skills
- Help Desk
- Network Support
- Software Troubleshooting
- LAN
- Microsoft Windows
- Technical Support
- Linux
- Computer Networking
- Network Administration
- Network Security
- TCP/IP
- Mobile Devices
- ServiceNow
- Operating Systems
- Disaster Recovery
Timeline
Security Officer
Sheraton Hotels & Resorts
06.2023 - Current
Information Technology Help Desk Technician
UT Southwestern Medical Center
01.2021 - 12.2023
Claims Representative
The Cigna Group
02.2020 - 03.2023
Loss Prevention Officer
The Joule Dallas
07.2018 - 12.2019
Security Supervisor
Westin Hotel
04.2016 - 10.2018
Associate's degree - Computer Science
National American University
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