Rodney Boyd
Rochester,NY
Overview
44
44
years of professional experience
Work History
Grocery Stocker
Lori's Natural Foods
Rochester, N.Y
04.2020 - Current
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Checked for outdated and overripe grocery items and removed from inventory.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Security Officer
Lori's Natural Foods
Rochester, NY
04.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Medical Collections Specialist
Mercantile Adjustment Bureau Llc
Buffalo, NY
04.2013 - 03.2020
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Sales Consultant
The Rug Market
Rochester, NY
05.2011 - 04.2013
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
Boxing /Martial Arts Instructor
Boyd's Boxing
Rochester, NY
06.1992 - 05.2012
- Taught both core principles and fighting techniques to students of all levels.
- Imparted key etiquette points, discipline and respect.
- Instructed on proper breathing techniques, stances and forms.
- Coached new students by breaking down techniques into simple moves.
Debt Collection Specialist
ConServe
Rochester, NY
11.2007 - 04.2011
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Representative
Democrat And Chronicle
Rochester, NY
09.2003 - 11.2007
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Standardized Patient
University Of Rochester
Rochester, NY
03.2000 - 08.2003
Education
High School Diploma -
Falconer High School
Falconer, NY06.1973
Timeline
Grocery Stocker
Lori's Natural Foods
04.2020 - Current
Security Officer
Lori's Natural Foods
04.2020 - Current
Medical Collections Specialist
Mercantile Adjustment Bureau Llc
04.2013 - 03.2020
Sales Consultant
The Rug Market
05.2011 - 04.2013
Debt Collection Specialist
ConServe
11.2007 - 04.2011
Customer Service Representative
Democrat And Chronicle
09.2003 - 11.2007
Standardized Patient
University Of Rochester
03.2000 - 08.2003
Boxing /Martial Arts Instructor
Boyd's Boxing
06.1992 - 05.2012
High School Diploma -
Falconer High School