Rodney Bright
Atmore,AL
Summary
Accomplished Area Director of Operations at Strategic Restaurants, LLC, I leveraged operations management and staff mentoring to streamline processes, significantly enhancing efficiency and employee satisfaction. My strategic approach to business management and dedication to professional development initiatives led to a noticeable increase in revenue and a reduction in turnover, showcasing a blend of hard and soft skills vital for organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervisor
Wind Creek Casino & Hotel
09.2024 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
General Manager
Jack Marshall Foods
08.2022 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Training Specialist
Navy Federal Credit Union
12.2020 - 08.2022
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
Director of Training and Development
Lingo Communications
03.2017 - 08.2020
- Collaborated with stakeholders to identify skill gaps and align training objectives with business goals.
- Analyzed data from multiple sources related to individual and group performances as well as overall impact on business metrics.
- Implemented continuous improvement strategies for ongoing professional development opportunities for staff members.
- Evaluated training effectiveness, utilizing feedback to continually improve program offerings.
- Increased employee retention through targeted development initiatives and career path planning.
Area Director of Operations
Strategic Restaurants,LLC
12.2006 - 03.2017
- Improved operational efficiency by streamlining processes and implementing new systems.
- Streamlined inventory management processes to minimize waste and optimize stock levels for improved customer service.
- Enhanced employee satisfaction with regular performance reviews, mentoring programs, and team-building events.
- Spearheaded process improvements aligning internal workflows increasing efficiency in day-to-day operations.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
No Degree - Communications/Business
Faulkner State Community College
Bay Minette, ALSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Business management
- Capital spending
- Financial controls implementation
- Operations management
- P&L management
- Revenue forecasting
- Money handling
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- First Aid Certification
- ServSafe Food Handler's Certification
- Time Management Certification
- Cash Handling Certification
Timeline
Supervisor
Wind Creek Casino & Hotel
09.2024 - Current
General Manager
Jack Marshall Foods
08.2022 - 09.2024
Training Specialist
Navy Federal Credit Union
12.2020 - 08.2022
Director of Training and Development
Lingo Communications
03.2017 - 08.2020
Area Director of Operations
Strategic Restaurants,LLC
12.2006 - 03.2017
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- First Aid Certification
- ServSafe Food Handler's Certification
- Time Management Certification
- Cash Handling Certification
No Degree - Communications/Business
Faulkner State Community College
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