Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rodney Campbell

Kansas City,MO

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Motivated PSR with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner. Focused Patient Service Representative with 10+ years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Patient Service Representative

University Of Kansas Health System
Kansas City , KS
10.2019 - Current
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.

Janitor

Little Sister Of The Poor Aged Care .Ltd
Kansas City , MO
03.2018 - 11.2019
  • Sweep, mop and vacuum floors of all areas.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Empty wastebaskets and trash containers.
  • Disinfect equipment and supplies using germicides or steam-cleaning equipment.

Janitor

C & R Enterprise
Kansas City , MO
02.2017 - 05.2018
  • Sweep, mop and vacuum floors of all areas.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Empty wastebaskets and trash containers.
  • Disinfect equipment and supplies using germicides or steam-cleaning equipment.

Cashier

Kansas City Chiefs
Kansas City , MO
01.2016 - 02.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Floor Technician

White Oak Manor
Kansas City , MO
06.2015 - 01.2016
  • Swept and mopped floors to maintain cleanliness.
  • Vacuumed carpets, rugs, and upholstered furniture.
  • Cleaned hard-surface floors with mops, scrubbers, or other cleaning equipment.
  • Moved furniture and other objects as necessary for floor maintenance.
  • Stripped old wax from floors using chemical strippers and scrapers.
  • Applied new finish to floors using brushes, rollers, or trowels.
  • Inspected floors for signs of wear or damage and repaired accordingly.
  • Assisted in the installation of carpeting and tile flooring.
  • Checked machinery for proper functioning before use.

Food Service Worker

Kansas City Public Schools
Kansas City , MO
11.2014 - 06.2015
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Served meals to customers in a friendly and courteous manner.
  • Greeted customers upon arrival in the dining area.
  • Delivered food orders promptly and accurately to guests tables.
  • Prepared beverages such as coffee, tea, soda..
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Monitored inventory levels of food items used during meal services.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Ensured that all foods were prepared according to health department regulations.

Courtesy Clerk

Hen House
Fairway , KS
12.2012 - 11.2014
  • Greeted customers and provided assistance in locating items.
  • Inspected customer bags to ensure no shoplifting occurred.
  • Operated a cash register to process payments from customers.
  • Stocked shelves with merchandise, rotated products, and removed expired items.
  • Organized backroom areas for efficient storage of merchandise.
  • Assisted customers with product selection and answered questions about store policies.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Processed returns and exchanges according to company policy.
  • Received deliveries from vendors and verified accuracy of shipments against invoices.
  • Organized promotional displays to attract customers' attention.

Education

GED -

Kansas City Kansas Community College
Kansas City, KS
06-2021

Skills

  • Appointment confirmation
  • Appointment Scheduling
  • Eligibility Determination
  • Reception Management
  • Customer Service
  • English Fluency
  • Typing
  • Scheduling appointments
  • Patient Intake
  • Insurance Verification

Timeline

Patient Service Representative

University Of Kansas Health System
10.2019 - Current

Janitor

Little Sister Of The Poor Aged Care .Ltd
03.2018 - 11.2019

Janitor

C & R Enterprise
02.2017 - 05.2018

Cashier

Kansas City Chiefs
01.2016 - 02.2017

Floor Technician

White Oak Manor
06.2015 - 01.2016

Food Service Worker

Kansas City Public Schools
11.2014 - 06.2015

Courtesy Clerk

Hen House
12.2012 - 11.2014

GED -

Kansas City Kansas Community College
Rodney Campbell