Summary
Work History
Skills
Timeline
AssistantManager

Rodney Clayton

Houston,TX

Summary

Dynamic Assistant Manager at Walmart with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in team leadership and conflict resolution, I successfully mentored staff, improved operational efficiency, and fostered a positive work environment, driving repeat business through exceptional service and strategic planning.

Work History

Assistant Manager

Walmart
  • Supported daily operations through effective team coordination and task delegation.
  • Assisted in training new staff on company policies and operational procedures.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Collaborated with management to develop strategies for enhancing customer satisfaction.
  • Monitored sales performance and provided insights for improving product offerings.
  • Ensured compliance with safety regulations by conducting regular inspections and audits.
  • Analyzed employee performance metrics to identify areas for skill development.
  • Facilitated communication between departments to streamline workflows and improve efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Recruiting and interviewing
  • Sales strategies
  • Customer relationship management (CRM)
  • Retail operations management
  • Strategic planning
  • Policy enforcement
  • Orientation and training
  • Schedule oversight
  • Meeting facilitation

Timeline

Assistant Manager

Walmart
Rodney Clayton