Summary
Overview
Work History
Education
Skills
Timeline
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Rodney Collins Jr

Fountain,CO

Summary

Resilient Fiber Optic Technician skillful in installing fiber optic lines, performing general maintenance and responding to repair requests. Proficient in FO power meter, optical spectrum analyzer and OTDR operations. Recognized for providing timely support in troubleshooting problems to minimize downtime. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Fiber Optic Technician position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Fiber Optic Technician

Pulse Linx LLC
06.2022 - 07.2023
  • Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
  • Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
  • Conducted site surveys to validate customer's infrastructure deliverables.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Coordinated installation of new users and relocations of existing users.
  • Installed and configured new devices and system components.
  • Read blueprints, fiber optic color code charts, and schematics to correctly place equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Responded to service requests during and after business hours.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Splicing on new construction and restoration for a variety of cable types such as loose tube, ribbon, micro, and OPGW.
  • Fiber characterization test experience including PMD and OTDR.
  • Locating and validating conduit for fiber path feasibility, mounting fiber termination panels and splicing cabinets, bonding and grounding fiber cables according to specifications, and operating fusion splicers and hand polishing terminations.


IT Specialist

United States Army
05.2018 - 11.2021
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Walked individuals through basic troubleshooting tasks.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Performed server backups and changed and replaced backup tapes daily.
  • Monitored systems in operation and quickly troubleshot errors.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented support interactions for future reference.
  • Configured hardware and granted system permissions to new employees.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted with updating technical support best practices for use by team.

Education

No Degree - Physical Therapy

Tidewater Community College
Norfolk, VA

Skills

  • Install Telecommunications Equipment
  • Customer Training
  • Safety Practices
  • Configuring Equipment
  • Corrective Actions
  • Daily Logs
  • Equipment Inspection
  • Maintaining Clean Work Areas
  • Communications Expertise
  • Production Standards
  • Active Listening
  • Client Satisfaction
  • Strong Listening Talents

Timeline

Fiber Optic Technician

Pulse Linx LLC
06.2022 - 07.2023

IT Specialist

United States Army
05.2018 - 11.2021

No Degree - Physical Therapy

Tidewater Community College

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Rodney Collins Jr