RODNEY COLON
Winter Haven,FL
Summary
Assist customers with completing purchases and tracking shipments by using process knowledge and Microsoft expertise. Seek to apply relationship-building and administrative expertise to contribute to successful management of medical customer needs. Highly organized and analytical problem-solver with excellent prioritization and multitasking skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Customer Service Clerk
Baycare Medical Group
12.2023 - 06.2024
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
Front Desk Radiology Clerk / scheduler
Gessler Clinic
04.2007 - 05.2024
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
- Increased customer service success rates by quickly resolving issues.
Education
High School Diploma - General High School Curriculum
Mastbaum Area Vo-Tech
Philadelphia, PA06.1995
Skills
Record preparation
Payment Processing
Customer service excellence
Product Knowledge
Records Management
Computer Proficiency
Data Collection
Microsoft Outlook
Paperwork Processing
Customer Service
Problem-solving abilities
Critical Thinking
Data Entry
Call center experience
Scheduling
Appointment Scheduling
Administrative Support
Filing
Call Management
Call Center Operations
Clerical Support
Additionalinformation - Detailedreferences
Tom Smerkar, Radiology Supervisor, Gessler Clinic, 863-207-6299
Activities
NONE
YouTube Content Creator
Interview comic book creators and artist
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Clerk
Baycare Medical Group
12.2023 - 06.2024
Front Desk Radiology Clerk / scheduler
Gessler Clinic
04.2007 - 05.2024
High School Diploma - General High School Curriculum
Mastbaum Area Vo-Tech
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