RODNEY COPELAND
Snellville
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Managing position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Patrol Officer
Securitas
11.2023 - Current
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
Account Manager
Securitas Security Services USA
11.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with the amazon procedure
Security Officer
Garda Security
02.2021 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority at the amazon fulfillment warehouse.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Also created badges for customers and employee to enter the building.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot. Also used salmanders to check alarms.
Shift Supervisor
Garda Security
02.2021 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped Amazon management meet standards of service and quality in daily operations.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Assistant Shipping Manager
Wallace Graphics
05.2021 - 01.2022
- Pack and Print shipping labels for, and
- Setup freight shipments
- Safe Driving
- Vehicle loading
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Delivery Driver
Instacart
06.2020 - 01.2021
- Followed scanning
- Tracking
- And documentation procedures to avoid errors
- Protected customer packages from damage with safe handling and proper load balancing
- Answered customers' delivery
- Payment
- And stock questions.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Warehouse Associate
Cxtec I
07.2018 - 05.2020
- Received, staged
- And stored incoming merchandise
- Moved large quantities of merchandise using pallet jacks
- Dollies
- And hand trucks
- Upheld safety standards by clearing out debris
- Trash
- And damaged items
- Prepared , pulling and packaging products for quick shipment
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors. Also travelled to help out company for a ebay project out in arizona.
Account Manager
Garda Security
02.2021 - 11.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with the amazon procedure
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Education
Diploma -
Lanier High School
Buford, GASkills
- Order verification
- Package scanning
- Sales strategy development
- Heavy Lifting
- Customer Service
- Delivery logging
- Positive Attitude
- Managerial
- Schedule Management
- Vendor Relations
- Advertising
Timeline
Patrol Officer
Securitas
11.2023 - Current
Account Manager
Securitas Security Services USA
11.2022 - Current
Assistant Shipping Manager
Wallace Graphics
05.2021 - 01.2022
Security Officer
Garda Security
02.2021 - 11.2022
Shift Supervisor
Garda Security
02.2021 - 11.2022
Account Manager
Garda Security
02.2021 - 11.2022
Delivery Driver
Instacart
06.2020 - 01.2021
Warehouse Associate
Cxtec I
07.2018 - 05.2020
Diploma -
Lanier High School